Closing Date
23/10/2026
Job Title: Site Area Based Charging Manager
Location: Durrington
Contract Type: Permanent
Hours: Full time – 37hrs per week
Salary: c.£41,000
About the role
As the Wholesale Service Area Based Charging Manager (SABC), you will lead and develop a team of Wholesale Site Area Based Specialists, ensuring the effective delivery of Site Area Based Charging (SABC) activities and associated market commitments. You will provide technical leadership, oversee complex cases, ensure compliance with regulatory and governance requirements, and work collaboratively across the business to drive continuous improvement, financial integrity, and excellent customer outcomes.
What you will be responsible for:
- Leading, developing and performance managing a team of Wholesale SABC specialists to deliver high levels of capability, engagement and performance.
- Overseeing the delivery of SABC activities, ensuring workloads are effectively prioritised and market commitments are achieved.
- Providing technical leadership and support for complex or escalated cases, ensuring accurate, consistent and timely resolutions.
- Ensuring compliance with regulatory requirements, governance standards, policies and procedures through quality assurance and risk management.
- Maintaining effective financial administration and controls, ensuring accurate charging, revenue protection and financial integrity.
- Collaborating with internal stakeholders to drive continuous improvement, enhance operational performance and deliver excellent customer and business outcomes.
Additional Requirements specific to the role
- Promote and support Southern Water’s equality, diversity and inclusion strategy, creating an inclusive and positive team culture.
- Operate effectively within a highly regulated environment, balancing customer, commercial and compliance priorities.
- Manage performance through coaching, mentoring and development of team members.
- May be required to join an incident/standby rota.
What you’ll bring to the role:
Essential
- Demonstrable experience in people leadership, including performance management, coaching and developing teams
- Strong dispute resolution, negotiation and stakeholder influencing skills, with the ability to manage complex issues and competing priorities.
- Experience within an accounting, financial administration or business operations environment, supported by strong analytical and numerical skills and proficiency in Microsoft Excel.
Desirable
- Knowledge and experience of the UK Water Industry Wholesale market, including Site Area Based Charging (SABC) activities.
- Experience using industry and business systems such as CMOS, MOSL, SAP, Power BI, QlikView or Alteryx.
- Experience managing Site Area Based Charging enquiries and engaging with industry regulators or regulatory frameworks.
About Southern Water
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation
Our Commitment to Diversity:
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information:
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.Appointment to this role is subject to the successful completion of all pre‑employment checks, including security vetting.
#J-18808-Ljbffr
Site Area Based Charging Manager in Durrington employer: Southern Water
Southern Water is an excellent employer, offering a dynamic work culture that values innovation and collaboration in the heart of Falmer, Brighton. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities while working on impactful infrastructure projects that contribute to the community. The hybrid working model promotes a healthy work-life balance, making it a rewarding place for professionals seeking meaningful employment.
