Southern Water is seeking a Senior Customer Experience Manager to define and execute the CX strategy across the organisation. You will shape how customers engage with us, drive service excellence and embed customer-centred decision-making across business units, processes and culture.
You will lead a team of about 15, delivering cross-company programmes that improve customer satisfaction, resilience and cost-to-serve, while influencing senior leaders and partnering with stakeholders on
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Senior Customer Experience Leader — Hybrid in Durrington employer: Southern Water
Southern Water is an excellent employer, offering a dynamic work culture that values innovation and collaboration in the heart of Falmer, Brighton. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities while working on impactful infrastructure projects that contribute to the community. The hybrid working model promotes a healthy work-life balance, making it a rewarding place for professionals seeking meaningful employment.
