At a Glance
- Tasks: Lead the smart metering installation programme and ensure high-quality delivery.
- Company: Join Southern Water, a leader in sustainable utilities with a focus on innovation.
- Benefits: Competitive salary, car allowance, hybrid working, and career development opportunities.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real impact in a critical leadership role within a dynamic team.
- Qualifications: 5-10 years in managing large-scale change programmes and strong leadership skills.
The predicted salary is between 70000 - 90000 £ per year.
Location: Worthing, West Sussex (Hybrid)
Contract Type: Permanent
Hours: 37, Monday to Friday
Salary: circa £70,000 + car allowance (depending on skills and experience)
Closing Date:
About the Role
As Smart Metering Programme Manager, you will be accountable for leading the successful delivery of Southern Water’s smart metering installation programme through our strategic partner, HWI. This critical senior leadership role is responsible for ensuring that large‑scale installation activity is delivered safely, efficiently and to a high standard, while being fully aligned to Southern Water’s operational, customer and data readiness.
What You Will Be Responsible For
- Lead the delivery of the HWI smart metering installation programme, ensuring performance against agreed targets for volume, quality, customer experience and cost.
- Maintain an integrated end‑to‑end view of programme delivery, ensuring installation activity is aligned to Southern Water readiness across systems, data, operations and customer channels.
- Act as the senior interface with HWI, establishing strong governance and holding the partner to account for delivery performance, continuous improvement and contractual outcomes.
- Own and maintain the integrated programme plan, including milestones, interdependencies and critical path.
- Manage programme RAID (risks, assumptions, issues and dependencies), ensuring proactive mitigation and clear ownership.
- Provide clear, insight‑led reporting to senior leadership, highlighting delivery confidence, risks, issues and required decisions or interventions.
What You’ll Bring To The Role
- 5–10 years of experience delivering large scale, complex, multi‑year change programmes.
- Experience of managing the deployment of assets/infrastructure, preferably a smart metering programme in utilities.
- Delivery or operational experience of managing the build or transformation of business capabilities (systems, people, process and data) to deliver measurable customer outcomes.
- Expertise in managing a team and set of stakeholders from across multiple internal departments and 3rd parties.
- Strong leadership skills and demonstrable experience of establishing and maturing teams.
- Strong communication and influencing skills, with the ability to engage at different levels from C‑suite down.
Diversity & Inclusion
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional Information
In line with Southern Water’s security requirements, successful candidates will need to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to successful completion of all pre‑employment checks, including security vetting.
