Southern Water is seeking a Service Desk Team Lead to drive a high-quality support service for thousands of users across the organisation. You will lead a team of Service Desk Analysts, coordinating incidents, requests and major incidents with a strong focus on customer experience.
The role is hybrid with two office days per week and includes shift-based work and an out-of-hours on-call on a UK-wide basis. Prior ITSM experience and ITIL certification are highly valued.
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Hybrid Service Desk Team Lead | ITSM & People Leadership in Durrington employer: Southern Water
Southern Water is an excellent employer, offering a dynamic work culture that values innovation and collaboration in the heart of Falmer, Brighton. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities while working on impactful infrastructure projects that contribute to the community. The hybrid working model promotes a healthy work-life balance, making it a rewarding place for professionals seeking meaningful employment.
