Southern Water is seeking a Service Desk Team Lead to steer a team delivering high-quality support for thousands of users across the organisation. You will lead daily operations, manage workloads, and drive improvements while coordinating with the Service Desk Manager to maintain excellent customer experience.
Hybrid role with two office days per week, shift-based patterns and an on-call rota. ITIL/ITSM expertise and ServiceNow experience are essential for success in this role.
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Hybrid Service Desk Team Lead — ITIL & ServiceNow in Durrington employer: Southern Water
Southern Water is an excellent employer, offering a dynamic work culture that values innovation and collaboration in the heart of Falmer, Brighton. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities while working on impactful infrastructure projects that contribute to the community. The hybrid working model promotes a healthy work-life balance, making it a rewarding place for professionals seeking meaningful employment.
