At a Glance
- Tasks: Respond to customer queries and manage communications during operational incidents.
- Company: Join Southern Water's dynamic 24/7 Operations Control Centre in West Sussex.
- Benefits: Earn £27,000 per year plus a 15% shift allowance and full training.
- Other info: Enjoy opportunities for internal progression and a rotating shift schedule.
- Why this job: Be the voice of the company and make a difference in customer service.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 27000 - 27000 € per year.
Southern Water is looking for an Operational Customer Service Associate to join our 24/7 Operations Control Centre in Durrington, West Sussex. This position involves responding to customer queries on social media and managing communications during operational incidents.
The ideal candidate will possess strong communication skills and a customer-focused mindset. Full training will be provided, and opportunities for internal progression are available.
The role includes working 12-hour shifts with a rotating schedule. Salary is £27,000 per annum with a 15% shift allowance.
24/7 Incident Communications Specialist employer: Southern Water
Southern Water is an excellent employer, offering a dynamic work environment in the heart of Durrington, West Sussex. With a strong focus on employee development, we provide comprehensive training and clear pathways for internal progression, ensuring that our team members can grow alongside the company. Our commitment to a supportive work culture, combined with competitive salaries and shift allowances, makes us an attractive choice for those seeking meaningful and rewarding employment in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land 24/7 Incident Communications Specialist
✨Tip Number 1
Get to know the company! Research Southern Water and their values. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about responding to customer queries, try role-playing scenarios with friends or family. The more comfortable you are, the better you'll perform in real situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly!
We think you need these skills to ace 24/7 Incident Communications Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about managing communications, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively respond to customer queries.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Operational Customer Service Associate role. Mention your customer-focused mindset and any relevant experience.
Be Ready for Shift Work:This position involves 12-hour shifts, so it’s a good idea to mention your flexibility and willingness to work on a rotating schedule. Show us that you’re ready to embrace the unique challenges of a 24/7 operations environment!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Southern Water
✨Know Your Stuff
Make sure you understand Southern Water's operations and the role of an Operational Customer Service Associate. Familiarise yourself with their social media presence and how they handle customer queries, especially during incidents. This will show that you're genuinely interested and prepared.
✨Show Off Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and concisely. You might be asked to respond to a mock customer query during the interview, so think about how you'd handle different scenarios and keep the customer experience in mind.
✨Emphasise Your Customer-Focused Mindset
Be ready to share examples from your past experiences where you've gone above and beyond for customers. Highlighting your dedication to customer service will resonate well with the interviewers, as they’re looking for someone who can manage communications effectively during operational incidents.
✨Prepare for Shift Work Questions
Since the role involves 12-hour shifts, be prepared to discuss your flexibility and willingness to work a rotating schedule. It’s important to convey that you understand the demands of shift work and are ready to adapt to the needs of the team.
