At a Glance
- Tasks: Manage and resolve enquiries while delivering top-notch customer service.
- Company: Join Southern Water, a leader in transforming the water industry.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and health benefits.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment focused on sustainability.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 28000 - 31000 £ per year.
Location: Durrington, Worthing (Hybrid working)
Contract Type: Permanent
Hours: 37
Salary: From £28,000 to £31,000 depending on experience.
About the role: The Wholesale Case Specialist is responsible for assessing, resolving, and responding to all Business Retail Market (BRM) enquiries while managing your own cases through to successful resolution within the required timeframe. The role is key in managing customer expectations and delivering first class communication through multiple channels, including integrated systems, phone and email.
What you will be responsible for:
- Assess work requests from retailers, determining validity and the need for site inspections or system updates.
- Plan and coordinate site visits/work with field technicians and third-party contractors.
- Ensure timely case updates and completion of relevant data sets within SLA’s.
- Manage inbound and outbound communication with retailers on any technical information and resolve queries.
- Provide regular updates to retailers on case progress, major actions taken, and scheduled works.
- Support the Wholesale Service Desk Manager and Retailer Relationship Manager in resolving escalated issues.
What you’ll bring to the role:
- A proactive and personable professional with a passion for delivering outstanding customer service.
- Strong background in customer service, ideally in an inbound or outbound call-handling environment.
- Excellent written verbal communication skills.
- Strong IT skills with proficiency in case management and scheduling tools (desirable but not essential).
- High attention to detail, ensuring accuracy in all tasks.
- Ability to work to targets, deadlines, and specific SLA’s in a commercial environment.
- Experience working in a data-driven environment (advantageous).
- Familiarity with the water industry (desirable but not essential).
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
Our Commitment to Diversity: We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information: In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‐employment checks, including security vetting.
Interested in the role? We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration.
Our Benefits:
- Company and performance-related bonus
- Generous pension
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 28 days annual holiday
- Occupational health service
- Retail discount app
- We offer competitive maternity leave, and flexible return to work options
Everybody Welcome: We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.
Need flexibility in your work? Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
Wholesale Case Advisor in Worthing employer: Southern Water group
Southern Water is an exceptional employer, offering a dynamic work environment in Durrington, Worthing, where you can make a meaningful impact on the water industry. With a strong commitment to employee growth, competitive benefits including a generous pension and health plans, and a culture that values diversity and innovation, you'll thrive in a supportive atmosphere that encourages collaboration and creativity. Join us as we transform water services and contribute to a sustainable future while enjoying the flexibility of hybrid working.
StudySmarter Expert Advice🤫
We think this is how you could land Wholesale Case Advisor in Worthing
✨Get to Know the Industry Events
Dive into wholesale distribution trade shows and local industry meet-ups. These events are gold mines for networking and can even lead to job leads. Plus, getting face time with companies like Southern Water group can make you stand out!
✨Connect with Industry Professionals
Join online forums and communities specific to wholesale distribution. Places like LinkedIn groups or industry-specific Slack channels can put you in touch with insiders who know about the latest job openings at companies like Southern Water group before they even get posted.
✨Tailor Your Approach to Distribution Roles
When you apply for full-time roles, make sure your interactions highlight your understanding of supply chain management and logistics. Companies like Southern Water group want to see that you get the bigger picture and can contribute to their efficiency!
✨Follow Up Like a Pro
After you've sent in your application, don't be shy! Follow up with a brief message to express your enthusiasm for the role. This not only shows initiative but keeps your name fresh in the minds of recruiters at Southern Water group.
We think you need these skills to ace Wholesale Case Advisor in Worthing
Some tips for your application 🫡
Show Your Distribution Know-How:For a role in wholesale distribution, it’s crucial to highlight any experience you have with supply chain management or logistics. Make sure to detail any relevant projects or roles on your CV that show you understand how products move from point A to point B efficiently.
Quantify Your Achievements:When crafting your CV, don’t just list tasks; instead, focus on achievements that can be quantified. For example, mention how you increased delivery efficiency by a percentage or managed a specific number of vendors. Numbers stand out and prove you can make a difference at Southern Water group.
Tailored Cover Letter Approach:In your cover letter, express why you're passionate about wholesale distribution and what excites you about the specific challenges at Southern Water group. Show us you’ve done some research on the company, and mention any values or initiatives they have that resonate with you.
Highlight Team Collaboration Skills:Since wholesale distribution often requires working closely with teams, emphasise your teamwork skills in your application. Include examples of how you’ve successfully collaborated with colleagues, suppliers, or stakeholders to improve operations or resolve issues.
How to prepare for a job interview at Southern Water group
✨Showcase Your Analytical Skills
In the wholesale distribution sector, being able to analyse market trends and inventory data is key. Be ready to discuss how you've tackled inventory management issues or implemented solutions that improved efficiency; this will show Southern Water group that you can handle the analytical side of the role.
✨Know Your Logistics Inside Out
Since logistics play a massive part in wholesale distribution, it's vital to familiarise yourself with the tools and software used in the industry, like ERP systems or supply chain management platforms. Mention any experience you have with these tools during the interview to impress Southern Water group.
✨Prepare for Scenario-Based Questions
Expect questions that revolve around real-life situations in wholesale distribution, such as how you'd handle supply chain disruptions or manage relationships with suppliers. Practice articulating your thought process and decision-making strategies on these topics to demonstrate your problem-solving skills.
✨Highlight Your Long-Term Potential
As you're applying for a full-time role, Southern Water group will want to see your commitment to growing within the organisation. Be ready to discuss your career aspirations and how this role aligns with your goals, emphasising that you are in it for the long haul!
