At a Glance
- Tasks: Use video and AI to solve customer issues in the water industry.
- Company: Join Southern Water, a leader in transforming the UK's water services.
- Benefits: Enjoy a competitive salary, generous pension, and health benefits.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Make a real impact while working in a dynamic and innovative environment.
- Qualifications: Experience in customer service and knowledge of water networks preferred.
The predicted salary is between 28000 - 31000 £ per year.
Location: Sussex
Contract Type: Permanent
Hours: Full-time, 38 hours, Monday - Friday
Salary: up to £31,000 depending on experience
About the role:
We are seeking a professional who possesses a wealth of knowledge in the water industry and water supply networks, gained from a previous customer-facing role. By leveraging the power of video, imagery, and AI, you will expertly handle customer calls to analyse their issue and swiftly determine the best next course of action, enabling us to achieve speedy resolutions. Are you passionate about making a difference, solving complex problems, and delivering exceptional service to our customers? Then why not leverage your technical expertise in water networks and become a key member of our innovative Virtual Triage team?
What you will be responsible for:
You will be coordinating third-party involvement for repairs which will be a seamless process for you, as you demonstrate your adeptness in managing customer interactions and raising work orders using our contact centre systems. Your technical experience, preferably in a Network Service Inspector role, positions you for success, and we will continue to invest in your growth through further training opportunities.
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need.
Our Commitment to Diversity:
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information:
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‐employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Interested in the role?
We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration. We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.
Our Benefits:
- Company and performance-related bonus
- Generous pension
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 28 days annual holiday
- Occupational health service
- Retail discount app
- We offer competitive maternity leave, and flexible return to work options
Everybody Welcome:
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.
Need flexibility in your work?
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
Virtual Inspector in Worthing employer: Southern Water group
Southern Water is an exceptional employer, offering a dynamic work environment in Sussex where innovation meets commitment to sustainability. With a strong focus on employee growth through ongoing training and a diverse, inclusive culture, we empower our team members to make a meaningful impact in the water industry. Enjoy competitive benefits, including generous holiday allowances and community volunteering days, while being part of a forward-thinking organisation dedicated to transforming water services for future generations.
