Technical Solutions Lead in Worthing

Location: Durrington/Falmer (1 day minimum in the office)

Contract Type: Permanent

Hours: 37

Salary: Up to £45k depending on skills and experience

About the role: As a Technical Solutions Lead, you will play a key role in driving performance improvement and change across the Wastewater directorate. You’ll investigate processes, analyse corporate data, identify root causes, and develop practical, evidence-based solutions to tackle real industry challenges. Working within the Operational Planning & Improvement Team, you’ll have the freedom to innovate, explore new technologies, streamline processes, and see the impact of your work first-hand.

What you will be responsible for:

• Gather and analyse data from across the business to produce clear, evidence‐based reports and strategic recommendations.
• Lead solution development projects with cross‐functional teams, diagnosing root causes and improving inefficient processes and systems.
• Develop plans and procedures that support operational effectiveness, efficiency improvements, and compliance/pollution reduction initiatives, including management information, KPIs, and governance.
• Engage stakeholders across the business to understand current and future needs.
• Facilitate collaboration through meetings, workshops, performance sessions, hubs, and training.

What you’ll bring to the role:

• You are an excellent communicator, able to build credibility, influence behaviour, and engage senior stakeholders.
• You are an effective problem-solver who can identify issues early and drive meaningful business improvements.
• You are a critical thinker with strong attention to detail and a fresh perspective on existing processes.
• You are proactive, decisive, and comfortable anticipating risks and driving solutions to completion.
• You are resilient and adaptable in both approach and communication style.

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.

Our mission is to protect and enhance life through water—and we need passionate people to help us achieve it. If you’re inspired by our purpose and believe you can contribute, apply today. You don’t need to meet every criterion; what matters most is your drive to make a difference.

Our Commitment to Diversity: We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information: In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‐employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration. We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.

Our Benefits:

• Company and performance-related bonus
• Generous pension with up to 11% company contribution
• Life assurance payment equal to four times your annual salary
• Health benefits through a Cash Plan
• Two paid community volunteering days a year
• 25 days annual holiday
• Occupational health service
• Retail discount app
• We offer competitive maternity leave, and flexible return to work options