At a Glance
- Tasks: Lead and develop the Service Now platform team to enhance application delivery and support.
- Company: Join Southern Water, a leader in transforming the water industry with a focus on sustainability.
- Benefits: Enjoy competitive salary, generous pension, health benefits, and 28 days holiday.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact in a dynamic environment while driving innovation in water services.
- Qualifications: 10+ years in application delivery, strong leadership, and excellent communication skills.
The predicted salary is between 63000 - 77000 £ per year.
Location: Worthing, West Sussex (Hybrid – 2 days pw)
Contract Type: Permanent
Hours: 37, Monday to Friday
Salary: £competitive (depending on skills and experience)
There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long‐term affordability for customers.
About the role
The primary task of the Service Now Platform Manager is to lead the Digital Corporate & Customer Application teams across support, maintenance and project initiatives within our Service Now estate. This position is part of the Digital Corporate & Customer Leadership Group, and the incumbent will be responsible for defining, agreeing and delivering KPIs across Service Now. In addition, a key measure of success will be the ability to forge a close working relationship with their business counterparts.
What you will be responsible for
- Develop, Motivate & ‘Grow’ the team to allow maximum utilisation and retention.
- Deliver a team that can Deliver, Support & Improve the core capabilities of the applications.
- Lead the Digital Corporate & Customer Functional Team, ensuring alignment with key core strategies and roadmaps.
- Work collaboratively with Application Managers to ensure overall Platform meets and exceeds expectations.
- Define good practice models across Functional Application team.
- Work closely with Business Leads to understand business strategy and priority.
- Work closely with resource partners to understand resourcing model, flexibilities and opportunities.
What you’ll bring to the role
- Extensive (10+ years) practical experience working and leading application delivery & support teams within a hybrid working model (permanent, contract & partner resources).
- Excellent Team leadership skills ensuring growth, succession & retention planning.
- Budget Management and commercial acumen.
- Ability to both lead & support the delivery of a Digital Roadmap within Customer & Corporate Platform.
- Excellent communication and interpersonal skills and the ability to engage in cross-functional team collaborations and interact with business colleagues across all hierarchical levels.
- Proven exceptional Functional & Business Process Understanding of Service Now.
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need.
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Interested in the role?
We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration. We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.
Our Benefits
- Company and performance-related bonus
- Generous pension
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 28 days annual holiday
- Occupational health service
- Retail discount app
- We offer competitive maternity leave, and flexible return to work options
Everybody Welcome
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.
Need flexibility in your work?
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
Service Now Platform Manager in Worthing employer: Southern Water group
Southern Water is an exceptional employer, offering a dynamic work environment where you can lead and innovate in the water industry. With a commitment to employee growth, competitive benefits including a generous pension and health plans, and a culture that values diverse perspectives, you'll have the opportunity to make a meaningful impact while enjoying a supportive workplace in Kent. Join us as we transform water services and contribute to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Service Now Platform Manager in Worthing
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Southern Water group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Southern Water group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Southern Water group!
✨Direct Apply to Southern Water group
Let's not forget to apply directly through the Southern Water group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Now Platform Manager in Worthing
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Southern Water group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Southern Water group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Southern Water group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
