At a Glance
- Tasks: Help customers with technical queries through calls and emails while managing records accurately.
- Company: Join Southern Water, a leader in transforming the water industry.
- Benefits: Enjoy a competitive salary, generous pension, and health benefits.
- Other info: Flexible working options available; we value diversity and inclusivity.
- Why this job: Make a real impact in customer service while developing your skills in a dynamic environment.
- Qualifications: Strong communication and customer service skills are essential; experience in similar roles is a plus.
The predicted salary is between 28554 - 28554 £ per year.
Location: Hybrid working, with two days per week at our Durrington office. Wednesday is the team day, with the second office day on Tuesday or Thursday.
Contract Type: 10-month fixed-term contract, with the potential to extend
Hours: 37 hours per week, Monday - Friday
Salary: £28,554 per annum
About the role
We're looking for a Technical Service Delivery Advisor to join our Developer Services team, providing a professional and responsive service to customers through inbound and outbound calls, emails and administration. You'll be helping customers navigate technical queries and applications, aiming to resolve enquiries right first time while keeping records, correspondence and payments accurate and up to date. This is a varied role that combines telephone-based customer service with administrative and financial tasks, so you'll need to be comfortable switching priorities as customer and business needs change.
You'll work closely with colleagues across Developer Services and the wider business, using our systems confidently, keeping customers informed and following through on commitments. Full training will be provided to build your knowledge of the water industry and our processes.
This is a great opportunity for someone with strong customer service experience who is bright, adaptable and keen to develop within a technical service environment. We welcome transferable experience from contact centres, administration, retail, banking, care or other customer-facing settings.
What you’ll be responsible for:
- Resolving customer enquiries at the first point of contact wherever possible, using the appropriate manner and tone
- Handling inbound and outbound calls, emails, correspondence, applications and payments accurately and efficiently
- Navigating and updating supporting systems while communicating clearly with customers
- Keeping track of customer priorities and following through on commitments
- Working flexibly between telephone and administrative activities to meet customer demand and service levels
- Achieving personal and team targets for service, quality and customer contact
- Working with other departments and routing enquiries appropriately to deliver the best possible service
- Identifying problems and contributing ideas that improve processes and the customer experience
- Supporting colleagues with knowledge sharing and training when required
What you’ll bring to the role:
- Excellent written and verbal communication skills, with the ability to adapt your approach and explain information clearly
- Strong customer service skills, with patience, resilience and the confidence to handle challenging situations professionally
- Good IT skills and the ability to work accurately across multiple systems with close attention to detail
- Excellent organisation and time management, with the ability to work collaboratively to demanding targets and deadlines
About Southern Water
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
Our mission is to protect and enhance life through water and we need passionate people to help us achieve it. If you’re inspired by our purpose and believe you can contribute, apply today. You don’t need to meet every criterion; what matters most is your drive to make a difference.
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‐employment checks, including security vetting.
Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Interested in the role?
We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration. We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.
Our Benefits
- Company and performance-related bonus
- Generous pension
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 28 days annual holiday
- Occupational health service
- Retail discount app
- We offer competitive maternity leave, and flexible return to work options
Everybody Welcome
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.
Need flexibility in your work?
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
Service Delivery Advisor in Worthing employer: Southern Water group
Southern Water is an exceptional employer, offering a dynamic work environment where you can lead and innovate in the water industry. With a commitment to employee growth, competitive benefits including a generous pension and health plans, and a culture that values diverse perspectives, you'll have the opportunity to make a meaningful impact while enjoying a supportive workplace in Kent. Join us as we transform water services and contribute to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Advisor in Worthing
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Southern Water group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Southern Water group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Delivery Advisor in Worthing
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Southern Water group.
How to prepare for a job interview at Southern Water group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Southern Water group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Southern Water group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
