At a Glance
- Tasks: Provide top-notch customer service and manage administrative tasks in a hybrid role.
- Company: Join Southern Water, a leader in sustainable water services.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for growth.
- Other info: Work in a supportive team environment with a focus on collaboration.
- Why this job: Make a difference in customer experience while developing your skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 24750 - 30250 £ per year.
Southern Water is seeking a Technical Service Delivery Advisor to join our Developer Services team on a hybrid basis, with two days per week in the Durrington office. The role combines telephone-based customer service with administrative and financial tasks, handling inbound and outbound calls, emails and applications.
You will navigate supporting systems, keep records up to date and deliver first-time resolution where possible, while working with colleagues across Developer Services to meet objectives.
Hybrid Technical Service Delivery Advisor in Worthing employer: Southern Water group
Southern Water is an exceptional employer, offering a dynamic work environment where you can lead and innovate in the water industry. With a commitment to employee growth, competitive benefits including a generous pension and health plans, and a culture that values diverse perspectives, you'll have the opportunity to make a meaningful impact while enjoying a supportive workplace in Kent. Join us as we transform water services and contribute to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Technical Service Delivery Advisor in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Southern Water group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Southern Water group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Hybrid Technical Service Delivery Advisor in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Southern Water group:Your cover letter is your chance to shine! Tell us why you want to work at Southern Water group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Southern Water group!
How to prepare for a job interview at Southern Water group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
