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- Tasks: Support customers in debt and resolve issues through effective communication.
- Company: Leading water utility provider in Worthing with a strong community focus.
- Benefits: Competitive salary, pension contributions, and personal growth opportunities.
- Why this job: Make a difference by helping customers manage their debts effectively.
- Qualifications: Strong problem-solving skills and experience in debt recovery.
- Other info: Hybrid role offering flexibility and a supportive team environment.
The predicted salary is between 28800 - 43200 £ per year.
A leading water utility provider in Worthing is looking for a Collections Advisor to join their team. In this hybrid role, you'll support customers in debt, ensuring accurate account management and resolving issues through effective communication.
The ideal candidate will possess:
- Strong problem-solving skills
- A background in debt recovery
- Proficiency in handling multi-channel communications
Generous benefits include a competitive salary, pension contributions, and opportunities for personal growth and education.
Hybrid Collections Advisor – Debt Resolution Expert in Worthing employer: Southern Water group
Contact Detail:
Southern Water group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Collections Advisor – Debt Resolution Expert in Worthing
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working in debt resolution. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to debt recovery and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've resolved issues in the past, especially in multi-channel communications. This will highlight your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Hybrid Collections Advisor – Debt Resolution Expert in Worthing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in debt recovery and problem-solving. We want to see how your skills match the role of a Collections Advisor, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers in debt and how your communication skills can make a difference. We love seeing genuine enthusiasm!
Showcase Multi-Channel Experience: Since this role involves handling multi-channel communications, be sure to mention any experience you have with different communication methods. Whether it's phone calls, emails, or chat, we want to know how you’ve successfully engaged with customers across various platforms.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to complete your application smoothly. Let’s get started on this journey together!
How to prepare for a job interview at Southern Water group
✨Know Your Stuff
Make sure you understand the basics of debt recovery and account management. Brush up on common issues customers face and how to resolve them. This will show that you're not just interested in the role, but that you’re prepared to tackle the challenges head-on.
✨Showcase Your Communication Skills
Since this role involves multi-channel communications, be ready to demonstrate your ability to communicate effectively. Prepare examples of how you've successfully resolved customer issues in the past, whether through phone, email, or face-to-face interactions.
✨Problem-Solving Scenarios
Think of specific situations where you’ve had to solve problems related to debt or customer service. Be ready to discuss these scenarios during the interview, highlighting your thought process and the steps you took to reach a resolution.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company and the role. This shows your genuine interest and helps you gauge if the company culture aligns with your values. Ask about their approach to customer support and how they handle challenging cases.
