Job Title: Capital Projects Customer AssistantLocation: Durrington or Falmer (2 days onsite, 3 days WFH) Southern Water is seeking a confident and organised Capital Projects Customer Assistant to support the planning, coordination and delivery of strategic customer engagement activities across our investment programme. This role is central to building strong relationships with our communities, protecting and enhancing our reputation, and ensuring customers and stakeholders are kept informed through clear, honest and targeted communications.You will work closely with delivery partners, stakeholders and internal teams to ensure our projects are communicated effectively, complaints are reduced, and communities feel supported and engaged. This is a varied role with opportunities to grow, shadow projects, and eventually step up to lead initiatives of your own.Overall Purpose of the Role- Lead on team administrative tasks, reporting and event organisation. We are committed to making a positive difference in the communities we serve. As part of our team, you will have the opportunity to contribute to meaningful infrastructure projects that shape the future while building your career in a supportive and collaborative environment. We offer professional development opportunities, flexible working arrangements, and a chance to make a tangible impact on both our customers and the environment. We are looking for someone who is organised, confident and eager to grow into a future leadership role. You will thrive in a fast-paced environment, enjoy networking, and be comfortable standing in front of customers and stakeholders. Knowledge and Experience - Background in customer management and communications (marketing or education experience ideal). - Experience in a larger organisation is a bonus. - Excellent written and verbal communication skills, with the ability to simplify complex information and to engage stakeholders at all levels.- Strategic thinker with the ability to independently drive forward workplans. - Strong influencing and relationship management skills at all levels. - Confident, self-starting and detail-oriented with strong organisational skills. - Structured progression path into a team lead role. - Learn from experienced colleagues across all areas of capital projects. This role will be full time Monday to Friday with a hybrid approach between our Durrington or Falmer office and working from home, with occasional travel to sites when required. We are offering a salary of up to £32,500 per annum as well as other benefits including:• Study support may be available for job-related qualifications Join our Capital Projects customer team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers, and the environment.Does this opportunity excite you but you’rearen’t can’t accommodate every flexible working request, we’ll If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.We reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration.We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.### Our Benefits* Company and performance-related bonus* Generous pension with up to 11% company contribution* Life assurance payment equal to four times your annual salary* Health benefits through a Cash Plan* Two paid community volunteering days a year* 25 days annual holiday* Occupational health service* Perkbox benefits offering discounts and savings on several products and experiences* Study support may be available for job-related qualifications* We offer competitive maternity leave and flexible return to work options**#LI-Hybrid** #J-18808-Ljbffr
