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- Tasks: Engage with customers and ensure clear communication during operational incidents.
- Company: Join Southern Water, a leading organisation in customer service.
- Benefits: Enjoy a competitive salary, performance bonuses, and a generous pension.
- Other info: Permanent role with opportunities for growth in a dynamic environment.
- Why this job: Be the voice of support during critical moments and make a difference.
- Qualifications: Strong communication skills and ability to work flexibly in shifts.
The predicted salary is between 27000 - 27000 £ per year.
Southern Water group is seeking an Operational Customer Service Associate in Worthing, England. In this role, you will engage with customers across various channels, ensuring clear and timely communication during operational incidents.
Key responsibilities include:
- Monitoring customer communications
- Responding to inquiries on social media
- Providing support during live situations
The role offers a permanent contract with a salary of £27,000 per annum plus benefits including a performance-related bonus and generous pension contributions. This position operates on a 24/7 shift pattern, requiring flexibility and resilience.
24/7 Customer Care & Incident Communications Specialist in Worthing employer: Southern Water group
Contact Detail:
Southern Water group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Customer Care & Incident Communications Specialist in Worthing
✨Tip Number 1
Get to know the company inside out! Research Southern Water's values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about engaging with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen your skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We want to see your application, so make sure you submit it directly on our platform. This way, you’ll be in the best position to get noticed by the hiring team.
We think you need these skills to ace 24/7 Customer Care & Incident Communications Specialist in Worthing
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about clear communication, don’t shy away from demonstrating your writing skills. Use concise language and a friendly tone in your application to reflect how you’d engage with customers.
Be Honest About Your Availability: This position requires flexibility due to the 24/7 shift pattern. Be upfront about your availability and willingness to work different shifts. We appreciate transparency and it helps us find the right fit for both you and us!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Southern Water group
✨Know Your Customer Care Basics
Before the interview, brush up on the fundamentals of customer service. Understand the key principles of effective communication and how to handle difficult situations. This will help you demonstrate your knowledge and show that you're ready to engage with customers confidently.
✨Showcase Your Flexibility
Since this role requires a 24/7 shift pattern, be prepared to discuss your availability and how you manage work-life balance. Share examples of how you've adapted to changing schedules in the past, which will highlight your resilience and commitment to the job.
✨Prepare for Real-Life Scenarios
Think about potential operational incidents you might face in this role. Prepare to discuss how you would communicate with customers during these situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Engage with Social Media
As responding to inquiries on social media is part of the job, familiarise yourself with the platforms Southern Water uses. Be ready to discuss your experience with social media customer service and how you would handle inquiries or complaints in a public forum.