At a Glance
- Tasks: Support vulnerable customers by connecting them with essential water services and community resources.
- Company: Join Southern Water, a company dedicated to delivering water for life.
- Benefits: Enjoy a competitive salary, generous pension, and flexible working options.
- Other info: Flexible hours and opportunities for professional development await you.
- Why this job: Make a real difference in your community while developing your career.
- Qualifications: Strong communication skills and experience in community engagement are essential.
The predicted salary is between 28000 - 36000 £ per year.
Location: across the Kent region (a valid UK driving licence is required; business use car will be provided)
Contract Type: 12 months FTC - maternity cover
Hours: 37 hours per week (with flexibility due to the nature of the job)
Salary: circa £32,000
We’re seeking a Vulnerability Liaison Officer to help deliver Southern Water’s Vulnerability Strategy, ensuring customers facing financial or physical challenges can access essential water and wastewater services.
Job Overview
- To identify, develop and maintain relationships with key stakeholders within the community to promote and deliver Southern Waters support package.
- Innovatively consider all options for customer re-engagement and interact with stakeholders within individual geographical areas to help achieve objective.
- Provide customers with single point of contact for financial and vulnerability support ensuring tailored case management by utilising entirety of Southern Waters support package.
- Utilise local knowledge and stakeholder activity along with relevant insight to develop and deliver targeted support within allocated region.
About You
- Excellent interpersonal and communication skills, with the ability to handle sensitive situations empathetically.
- Experience of working in community and stakeholder engagement activities, including hard to engage communities.
- An understanding of Welfare Reform and its industry impact.
- Self-motivated and able to work with minimal supervision, being mobile regionally.
- Full UK driving license.
Package
This role will be full time Monday to Friday with a hybrid approach to working across the Kent region. We are offering a salary of circa £32,000 per annum depending on skills and experience as well as other benefits including:
- Generous pension up to 11% company contribution
- 25 days annual leave
- Life assurance equal to 4x salary
- Salary sacrifice electric car scheme (after 6 months service)
- Health Cash Plan
- Full funded eye tests
- Two paid volunteering days a year
- Occupational health service
- Discounts with over 800 popular retailers
- Digital GP service
- Study support may be available for job-related qualifications
- Competitive maternity leave and flexible return to work options
- Cycle to work scheme
Join our team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here.
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.
Vulnerability Liaison Officer employer: Southern Water group
Southern Water is an exceptional employer, dedicated to fostering a supportive and inclusive work culture that prioritises employee well-being and professional growth. With a competitive salary and a comprehensive benefits package, including generous pension contributions, health cash plans, and opportunities for community engagement, employees can thrive both personally and professionally while making a meaningful impact in the Kent region. Join us to be part of a team that values collaboration and innovation in delivering essential water services to our communities.
StudySmarter Expert Advice🤫
We think this is how you could land Vulnerability Liaison Officer
✨Network Like a Pro
Get out there and connect with people! Attend local community events or workshops related to vulnerability support. Building relationships with stakeholders can give you the inside scoop on job opportunities and help you stand out.
✨Showcase Your Skills
When you get the chance to chat with potential employers, highlight your interpersonal skills and experience in community engagement. Share specific examples of how you've handled sensitive situations – it’ll show you’re the right fit for the Vulnerability Liaison Officer role.
✨Be Proactive
Don’t just wait for job openings to pop up! Reach out directly to organisations like Southern Water and express your interest in their mission. A friendly email or call can make a lasting impression and might even lead to an opportunity before it’s officially posted.
✨Apply Through Our Website
Make sure to apply through our website for the best chance at landing that role. It shows you’re serious about joining the team and helps us keep track of your application. Plus, you’ll be one step closer to making a difference in the community!
We think you need these skills to ace Vulnerability Liaison Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Vulnerability Liaison Officer role. Highlight your experience in community engagement and any relevant skills that align with our mission at Southern Water.
Showcase Your Communication Skills:Since this role requires excellent interpersonal skills, don’t shy away from sharing examples of how you've handled sensitive situations in the past. We want to see your empathy and ability to connect with diverse communities.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website:We encourage you to submit your application directly through our website. This ensures that your application is received promptly and allows us to process it efficiently. Don’t wait too long; the deadline is coming up!
How to prepare for a job interview at Southern Water group
✨Know Your Vulnerability Strategy
Before the interview, make sure you understand Southern Water's Vulnerability Strategy inside out. Familiarise yourself with how it impacts customers facing financial or physical challenges. This will help you demonstrate your commitment to the role and show that you’re ready to hit the ground running.
✨Showcase Your Interpersonal Skills
As a Vulnerability Liaison Officer, you'll need excellent communication skills. Prepare examples of how you've successfully handled sensitive situations in the past. Think about times when you've engaged with hard-to-reach communities and how you built trust with them.
✨Research Stakeholder Engagement
Dive into the specifics of community and stakeholder engagement activities. Be ready to discuss innovative ways you've previously re-engaged customers or stakeholders. This shows that you can think creatively and adapt to different situations, which is crucial for this role.
✨Prepare for Incident Support Questions
Since incident support is a key part of the job, be prepared to discuss your availability and willingness to participate in out-of-hours support. Think about how you would handle urgent situations and ensure you convey your dedication to providing excellent customer service.
