Technical Lead (Operator)

Location: This role covers Hampshire and the Isle of Wight, we can be flexible with base location within our region. Travel to site will be required, and we offer hybrid working for desk-based duties.

Contract Type: Permanent

Hours: 37 hours per week, Monday - Friday

Salary: Up to £45,000 depending on skills and experience

About the role

As a Technical Lead, you will play a pivotal role in shaping and delivering a high-quality, blended learning experience that combines robust theoretical knowledge with practical, hands-on training for our water process. You’ll bring significant knowledge of water treatment processes, or a strong background in water treatment operations, and a talent for translating complex processes into clear, accessible learning. You’ll thrive in a fast-paced environment, managing multiple priorities while contributing to the continuous improvement of our training offer. This is a fantastic opportunity to influence the future of operator training and make a real impact on operational excellence.

What you’ll be responsible for:

• Deliver engaging and effective training sessions to new and existing operators
• Develop and maintain training materials and assessments aligned with regulatory and operational standards
• Facilitate practical, on-the-job learning that reinforces theoretical concepts
• Monitor learner progress and provide constructive, developmental feedback
• Collaborate with operational teams and subject matter experts to ensure training reflects current practices
• Drive continuous improvement by identifying opportunities to enhance training delivery and content

What you’ll bring to the role:

• Demonstrable experience in Water Resources and Production and/or a deep understanding of water treatment processes
• Strong communication skills, both written and verbal, for delivering training and engaging with stakeholders
• Excellent organisational and time management skills, with the ability to manage multiple projects simultaneously
• A proactive problem-solver who can identify learning challenges and implement effective solutions
• Skilled at building strong relationships with learners, colleagues, and subject matter experts
• Able to adapt training styles to meet diverse learning needs
• Passionate about developing others and committed to continuous improvement

About Southern Water

Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value. Our mission is to protect and enhance life through water and we need passionate people to help us achieve it. If you’re inspired by our purpose and believe you can contribute, apply today. You don’t need to meet every criterion; what matters most is your drive to make a difference.

Our Commitment to Diversity

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information

In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‐employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.

Interested in the role?

We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration. We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.

Our Benefits

• Company and performance-related bonus
• Generous pension
• Life assurance payment equal to four times your annual salary
• Health benefits through a Cash Plan
• Two paid community volunteering days a year
• 28 days annual holiday
• Occupational health service
• Retail discount app
• We offer competitive maternity leave, and flexible return to work options

Everybody Welcome

We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.

Need flexibility in your work?

Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?