Proactive Performance Analyst

Location: Durrington, West Sussex (hybrid, 2 days in office and 3 days remotely per week). Whilst this is a Hybrid role, training and settling in periods (for at least the first 8 weeks) will be fully office based.

Contract Type: Permanent

Hours: 38, Monday to Friday (1 in 10 weekends worked as overtime (1 day per weekend Saturday or Sunday on rotation)).

Salary: circa £36,000 per annum; depending on skills and experience.

There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long-term affordability for customers.

About the role:

We’re actively hiring for a Proactive Performance Analyst to join our team in our Durrington office in West Sussex. As part of Southern Water's drive to enhance and protect the environment, the Proactive Analytics team are working to reduce pollutions, using the latest innovative solutions and working in partnership with our customers and stakeholders. You will be responsible for proactively investigating data trends to find faults on assets prior to failure and ensure data is available for proactive intervention.

What you'll be responsible for:

• Analysing data, trends and information from a range of systems to identify trends, risks and emerging performance issues on assets.
• Diagnosing potential wastewater and water asset problems and recommending appropriate preventative or corrective actions.
• Raising, and tracking remedial work to ensure timely intervention takes place.
• Making performance data and insight available to internal teams, including Assets, Catchment Inspectors, County Sewerage Engineers, operational teams and external partners.
• Supporting the development of business cases for strategic investment in systems, processes and proactive interventions.

What you'll bring to the role:

• Strong analytical and numerical skills, with the ability to interpret trends and turn data into clear recommendations.
• Confidence using systems and reporting tools to handle, analyse and present information.
• A logical, methodical approach and the ability to think through problems to identify practical solutions.
• Strong prioritisation skills, with the ability to work under pressure and manage tasks within tight deadlines.
• Excellent verbal and written communication skills, with the confidence to explain findings and proposals clearly to different audiences.
• The ability to work independently or as part of a team, with minimal direction when required.
• A proactive, innovative and can-do mindset, with a willingness to question the norm and look for better ways of working.
• Relevant experience in the water industry or a degree demonstrating strong analytical ability would be desirable, but is not essential.

Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.

Our Commitment to Diversity:

We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.

Additional information:

In line with Southern Water's security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.

Our purpose is big. Our impact is huge. And we know that every single one of us has the power, through our actions, to positively change society and the environment for good. Its why careers with us have real meaning. Because, if you're driven and ambitious, we can offer you huge opportunities for personal growth, professional development and constant innovation. Forever evolving. Forever focused on doing the right thing, we empower and encourage everyone to play to their strengths and to help us shape a fair and positive future for all. We believe in Water for Life. If you do too, Dive Right In.

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support - because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that normal office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role?