At a Glance
- Tasks: Audit metering jobs, resolve issues, and drive process improvements.
- Company: Join Southern Water, a leader in transforming the water industry.
- Benefits: Up to £32,000 salary, generous pension, health benefits, and 25 days holiday.
- Other info: Dynamic hybrid work environment with opportunities for personal growth.
- Why this job: Be part of a game-changing initiative that empowers customers and enhances sustainability.
- Qualifications: Customer service experience and strong problem-solving skills required.
The predicted salary is between 32000 - 32000 £ per year.
Location: Durrington, West Sussex (Hybrid)
Contract Type: Permanent
Hours: 37, Monday to Friday
Salary: up to £32,000, depending on skills and experience
There has never been a more important time to join Southern Water. As we move through AMP8, we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long‐term affordability for customers.
About the role
Smart Metering is more than just technology — it’s a game-changer. By helping us reduce water abstraction and carbon footprint, it empowers our customers to take control of their water usage and helps us detect leaks faster than ever before. This brand-new role is your chance to be at the heart of this transformation. Reporting to the Metering Operations Team Lead, you’ll work closely with our Customer Service teams and our Alternative Metering Service (AMS) Partner to ensure every meter installation meets the highest standards.
What you will be responsible for
- Auditing metering jobs for accuracy and compliance.
- Resolving operational exceptions and anomalies.
- Driving process reviews and continuous improvement.
- Creating and delivering training to upskill internal and external teams.
- Supporting escalations and complex issue resolution.
- Monitoring third-party performance and fostering collaboration.
- Using data to uncover trends and inform decisions.
- Championing service quality and operational excellence.
What you’ll bring to the role
- A strong background in customer service operations (utilities/smart metering experience a plus!).
- Sharp attention to detail and a knack for solving problems.
- Excellent communication and stakeholder management skills.
- Confidence working with data and making informed decisions.
- Experience supporting third-party partners and driving performance.
- A proactive mindset and adaptability in a fast-paced environment.
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.
At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need.
Our Commitment to Diversity
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Additional information
In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.
Interested in the role?
We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration. We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.
Our Benefits
- Company and performance-related bonus
- Generous pension with up to 11% company contribution
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 25 days annual holiday
- Occupational health service
- Retail discount app
- We offer competitive maternity leave, and flexible return to work options
Everybody Welcome
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.
Need flexibility in your work?
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
Metering Operations Support employer: Southern Water group
Southern Water is an exceptional employer, offering a dynamic work environment in Durrington, West Sussex, where you can play a pivotal role in transforming the water industry. With a strong commitment to employee growth, competitive benefits including a generous pension scheme and community volunteering days, and a culture that values diversity and innovation, you'll find meaningful opportunities to make a positive impact while working alongside a skilled leadership team dedicated to sustainability and service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Metering Operations Support
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Southern Water. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching common questions related to metering operations. Think about how your experience aligns with the role and be ready to share specific examples of your problem-solving skills.
✨Tip Number 3
Show your passion for sustainability and customer service during interviews. Southern Water is all about making a positive impact, so let them know how you can contribute to their mission!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Southern Water.
We think you need these skills to ace Metering Operations Support
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Metering Operations Support role. Highlight your relevant experience in customer service operations and any specific skills that align with the job description.
Showcase Your Problem-Solving Skills:Since this role involves resolving operational exceptions, be sure to include examples of how you've tackled challenges in previous jobs. We want to see your knack for solving problems shine through!
Communicate Clearly:Excellent communication is key in this position. Use clear and concise language in your application to demonstrate your ability to convey information effectively. Remember, we’re looking for strong stakeholder management skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets seen by the right people. Plus, it shows you’re serious about joining our team at Southern Water.
How to prepare for a job interview at Southern Water group
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of smart metering and customer service operations. Brush up on any relevant technologies and be ready to discuss how they can improve service quality and operational excellence.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've tackled operational exceptions or anomalies in the past. Highlight your attention to detail and how it has helped you resolve issues effectively.
✨Communicate Clearly
Since this role involves working closely with various teams and stakeholders, practice articulating your thoughts clearly. Think about how you can demonstrate your excellent communication skills during the interview.
✨Data-Driven Decision Making
Familiarise yourself with how data can inform decisions in metering operations. Be ready to discuss any experience you have with data analysis and how it has influenced your previous roles.
