At a Glance
- Tasks: Support metering operations and enhance customer service through data analysis and process improvement.
- Company: Join Southern Water, a leader in sustainable water management.
- Benefits: Enjoy a competitive salary, generous holiday, and health benefits.
- Other info: Flexible working options available after training; diverse and inclusive workplace.
- Why this job: Make a real impact on water sustainability while developing your skills.
- Qualifications: Customer service experience and strong analytical skills are essential.
The predicted salary is between 58860 - 71940 £ per year.
Location: Durrington-Worthing (hybrid) - 2 days a week after training is completed (5 days in office for 5 weeks during training)
Reporting to: Customer Contact Manager
Salary: Around £32,000 plus benefits
Join Us in Transforming the Future of Water Management
At Southern Water, smart metering is a key strategic programme that is helping us better understand water consumption, reduce leakage, minimise our environmental impact and enhance the service we provide to our customers. As we continue to expand our smart metering capabilities, we are looking for a Metering Operations Support professional to play a pivotal role in ensuring the successful delivery of our metering operations. This is an exciting opportunity to work closely with internal customer service teams and our Alternative Metering Services (AMS) partner, supporting operational excellence and continuous improvement across the meter-to-customer journey. If you are a proactive problem-solver with a passion for customer service, process improvement and data-driven decision-making, we'd love to hear from you.
What You'll Be Doing
As Metering Operations Support, you'll be responsible for ensuring metering activities are delivered efficiently, accurately and in line with agreed standards.
- Conducting regular audits and quality assurance reviews of metering jobs.
- Identifying, investigating and resolving operational exceptions and anomalies.
- Reviewing processes to identify risks, inefficiencies and opportunities for improvement.
- Creating and delivering training materials to support capability development across internal and third-party teams.
- Supporting customer service agents with escalated metering-related enquiries.
- Monitoring and supporting the performance of third-party service providers.
- Analysing operational data to identify trends and provide actionable insights.
- Driving continuous improvement initiatives that enhance operational performance and customer outcomes.
- Building strong relationships with third-party partners to ensure alignment with business objectives.
- Supporting and communicating operational and process changes effectively across internal and external stakeholders.
What We're Looking For
We're looking for someone who combines strong customer service experience with analytical thinking and a passion for delivering high-quality outcomes.
- Strong background in customer service operations, ideally within utilities or another service-focused industry.
- Excellent attention to detail and commitment to quality.
- Strong analytical and problem-solving skills, with the ability to interpret data and identify trends.
- Experience reviewing and improving operational processes.
- Effective verbal and written communication skills.
- Ability to build strong working relationships with colleagues and third-party partners.
- Confident decision-maker who uses data and sound judgement to achieve positive outcomes.
- Adaptable and comfortable working in a fast-paced environment with changing priorities.
- Experience supporting knowledge transfer, coaching or training initiatives.
- Ability to communicate and embed change effectively with third-party partners.
Knowledge & Experience
Essential
- Experience in customer service or customer relationship management.
- A customer-first mindset and a passion for delivering excellent service.
- Strong problem-solving skills and the ability to manage complex issues.
- Proficiency in Microsoft Office applications, including Excel.
- Experience of data processing and analysis.
- Experience working with third-party suppliers or partners.
Desirable
- Knowledge of metering operations and smart metering technologies.
- Understanding of meter data collection and management.
- Previous experience within the utilities sector.
Why Join Southern Water?
This is an opportunity to be part of a programme that is helping shape the future of water consumption and sustainability. You'll work with a wide range of stakeholders, influence operational improvements and help deliver a better experience for our customers while supporting Southern Water's environmental and operational ambitions.
Our Benefits
- Company and performance-related bonus
- Generous pension
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 28 days annual holiday
- Occupational health service
- Retail discount app
- We offer competitive maternity leave, and flexible return to work options
Everybody Welcome
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.
Need flexibility in your work?
Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?
Metering Operations Support in Worthing employer: Southern Water group
Southern Water is an exceptional employer, offering a dynamic work environment in Testwood, Hampshire, where you can contribute to vital water and utility projects. With a strong emphasis on employee growth, we provide support for project management qualifications and foster a collaborative culture that prioritises health and safety. Join us to be part of a team that values your contributions and invests in your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Metering Operations Support in Worthing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Southern Water group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Southern Water group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Metering Operations Support in Worthing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Southern Water group:Your cover letter is your chance to shine! Tell us why you want to work at Southern Water group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Southern Water group!
How to prepare for a job interview at Southern Water group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
