At a Glance
- Tasks: Identify improvement opportunities and drive performance enhancements in our Water Networks team.
- Company: Join Southern Water, a leader in transforming the UK's water industry.
- Benefits: Enjoy a competitive salary, generous pension, health benefits, and 28 days holiday.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact on sustainability and service excellence in a dynamic environment.
- Qualifications: Analytical skills and experience in Water Operations are essential.
The predicted salary is between 30000 - 30000 £ per year.
We're looking for a Process Excellence Analyst to join our Operational Excellence Team in Water. If you excel at identifying opportunities for improvement and have strong coaching skills, we want to hear from you. A full, UK Driving Licence & access to a vehicle is essential for this role.
What you will be responsible for:
- Identify Improvement Opportunities: Work closely with the Process Excellence Manager and Lead to scope and seek opportunities to enhance the performance of our Water Networks and Customer team by analysing performance trends.
- Support Data-Driven Change: Share insights with the CI Lead to implement effective changes and support data analysis to provide actionable feedback to field teams.
- Drive Performance Improvement: Attend Performance Hubs and assist field managers in driving performance improvements by identifying pain points and blockers.
- Investigate and Resolve Issues: Conduct deep dives into customer complaints and low-scoring CSAT surveys to identify root causes and recommend solutions.
- Mentor and Coach: Provide regular feedback, mentoring, and coaching across all levels within the Water Directorate.
What you’ll bring to the role:
- Industry Experience: Background in Water Operations and an analytical background.
- Analytical Skills: Strong investigative and analytical skills with proficiency in MS Excel.
- Communication: Excellent oral and written communication skills, with the ability to engage, influence, and connect with others.
- Self-Starter: Ability to manage your own workload and work independently.
- Feedback Skills: Confidence to provide constructive feedback and drive continuous improvement.
Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.
We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.
Our Benefits:
- Company and performance-related bonus
- Generous pension
- Life assurance payment equal to four times your annual salary
- Health benefits through a Cash Plan
- Two paid community volunteering days a year
- 28 days annual holiday
- Occupational health service
- Retail discount app
- Competitive maternity leave, and flexible return to work options
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.
