Customer Case Handler in Worthing

Customer Case Handler page is loaded## Customer Case Handlerlocations: Worthingtime type: Full timeposted on: Posted 4 Days Agotime left to apply: End Date: October 6, 2025 (5 days left to apply)job requisition id: JR6473**Closing Date**06/10/2025**Job Title: Customer Case Handler****Location: Durrington (Worthing)- Office based****Contract Type: Permanent****Hours: 37 hours a week****Salary: Up to £30,000 per annum****We are at a new start for the Customer Leakage Team and we are faced with an exciting challenge in the water industry to make less water go further than before. We are in a period of huge positive transformation and need dynamic individuals to come with us on our journey.****We are looking to recruit a Customer Case Handler to work in our small, but expanding, Customer Leak Team to provide excellent customer experience by effectively and timely managing all aspects of our customer leakage process. You will be part of a small and dynamic team helping our customers repair their leaks, focusing on the customers experience from start to finish.****Key Responsibilities*** **Accurately manage our database and keep track of different cases, both new and older ones.*** **Communicate with different teams within SWS and our customers to quickly and efficiently resolve their leaks.*** **Manage enforcement related processes to help leak resolution.*** **Building and maintaining positive working relationships with stakeholders across all departments of the business as well as external stakeholders and customers.*** **Prioritising jobs based on volume and runtime.*** **Reporting on a weekly basis for wider team distribution*** **Help deal with any complaints and queries form customers.*** **Arrange leak allowances for customer with resolved leaks.****To be successful in this role, you will be:*** **Ideally have an extensive knowledge and understanding of the customer side leakage and waste notice process.*** **Knowledge of Waternet, SAP, Maximo, CSMS, Waterworx, Ellipse all Microsoft programs would be beneficial.*** **You will need to have excellent customer service skills to guide our customers through the Waste of Water Notice process.*** **You will be highly organised and a confident communicator, both verbally and in writing.*** **Every customer is different so may need a different resolution, so a flexible mindset and problem-solving skills are useful.*** **You will be able to motivate yourself and be able to work as part of our team.*** **Attention to detail and accuracy is paramount.**We reserve the right to close this advertisement early if we receive a high volume of suitable applications so if you are interested in the position please do send your application over today to ensure consideration.We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.### Our Benefits* Company and performance-related bonus* Generous pension with up to 11% company contribution* Life assurance payment equal to four times your annual salary* Health benefits through a Cash Plan* Two paid community volunteering days a year* 25 days annual holiday* Occupational health service* Perkbox benefits offering discounts and savings on several products and experiences* Study support may be available for job-related qualifications* We offer competitive maternity leave and flexible return to work options**#LI-Hybrid** #J-18808-Ljbffr