At a Glance
- Tasks: Assist developers with applications, checking criteria and progressing requests.
- Company: Join Southern Water, a leader in tackling climate change and promoting sustainability.
- Benefits: Enjoy flexible working, generous pension, 25 days leave, and discounts with over 800 retailers.
- Other info: Hybrid work model available; flexible hours considered.
- Why this job: Be part of a supportive team focused on career growth and environmental impact.
- Qualifications: Experience in utilities, strong attention to detail, and excellent communication skills required.
The predicted salary is between 22700 - 30280 £ per year.
Location: Durrington (Worthing) Hybrid
Contract Type: Permanent
Hours: 37 Hours (part time, flexible working, compressed hours considered)
Salary: £27,000
There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint!
Job Overview
Working in the Technical Developer Team, you will be taking inbound calls and email requests from developers, where you will check their applications against a criteria and then progress to the next stage where applicable. This role will involve working on the phone, and on computer systems, as part of a wider team of 9. There are other people in the team doing the same role, so you will have the opportunity to learn from your peers. There are excellent progression opportunities in this team.
About You
You will have experience working in the utilities industry; fantastic attention to detail and strong administration skills. You will have a professional manner when dealing with internal and external stakeholders, with the ability to build rapport.
Package
This role will be full time Monday to Friday with a hybrid approach to working between our Durrington office and home (2 days in the office; Wednesday plus 1 other). Applicants who wish to work part time or want flexible/ compressed working hours will be considered. We are offering a salary of up to £27,000 per annum depending on skills and experience as well as other benefits including:
- Generous pension up to 11% company contribution
- 25 days annual leave
- Life assurance equal to 4x salary
- Salary sacrifice electric car scheme (after 6 months service)
- Health Cash Plan
- Full funded eye tests
- Two paid volunteering days a year
- Occupational health service
- Discounts with over 800 popular retailers
- Digital GP service
- Study support may be available for job-related qualifications
- Competitive maternity leave and flexible return to work options
- Cycle to work scheme
Join our Developer team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.
If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com)
Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That’s why our people join together and support when and however needed to make sure our customers get the service they deserve.
Joining the Southern Water family means you’ll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.
Privacy Statement: Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application. All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.
We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know. We are dedicated to ensuring that all candidates have an equal opportunity to showcase their skills and experience.
Application Advisor - Water in Worthing employer: Southern Water group
Southern Water is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a commitment to environmental sustainability, employees enjoy flexible working arrangements, generous benefits including a competitive pension scheme, and opportunities for career progression within a collaborative team environment in Durrington. Join us in making a meaningful impact while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Application Advisor - Water in Worthing
✨Tip Number 1
Familiarise yourself with the utilities industry, especially water management. Understanding current trends and challenges in this sector will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Practice your communication skills, particularly over the phone and via email. Since the role involves taking inbound calls and responding to requests, being articulate and professional will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Southern Water. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 4
Be ready to discuss your attention to detail and administrative skills. Prepare examples from your past experiences that showcase how you've successfully managed similar tasks, as these are crucial for the Application Advisor role.
We think you need these skills to ace Application Advisor - Water in Worthing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in the utilities industry. Emphasise your attention to detail and administration skills, as these are crucial for the Application Advisor role.
Craft a Strong Cover Letter:In your cover letter, express your enthusiasm for the role and the company's commitment to a greener future. Mention specific examples of how your skills align with the job requirements and how you can contribute to their mission.
Highlight Communication Skills:Since the role involves taking inbound calls and emails, showcase your communication skills. Provide examples of how you've successfully built rapport with stakeholders in previous roles.
Prepare for Flexibility:If you have specific needs regarding flexible working hours, mention them in your application. This shows that you're proactive and willing to engage in a conversation about your work preferences.
How to prepare for a job interview at Southern Water group
✨Know the Company and Its Values
Before your interview, take some time to research Southern Water and its commitment to sustainability and customer service. Understanding their mission to tackle climate change and deliver water for life will help you align your answers with their values.
✨Demonstrate Your Industry Knowledge
Since this role requires experience in the utilities industry, be prepared to discuss your previous roles and how they relate to the position. Highlight any relevant skills or experiences that showcase your understanding of the sector.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle customer interactions. Think of examples from your past where you successfully resolved issues or built rapport with clients, as these will demonstrate your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask your interviewer. Inquire about team dynamics, progression opportunities, or how they support employees in achieving work-life balance. This shows your genuine interest in the role and the company.
