If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.
Croydon Mosiaic East
About The Role
Were looking for motivated, customer focused people who enjoy solving problems and helping customers find sustainable solutions. At Southern Housing, we believe in delivering fair, respectful and effective services and this role plays a vital part in supporting residents while protecting our income.
Reporting to a Customer Accounts Team Manager, youll be responsible for delivering a high quality arrears collection and debt recovery service for residents, former residents and homeowners. Youll manage a varied caseload of accounts, balancing our belief that rent should be paid with our commitment to sustaining tenancies wherever possible.
Youll handle a high volume of customer contact across multiple channels, offering practical advice, setting up payment arrangements and working collaboratively with colleagues and external partners to resolve complex cases. Youll also make appropriate use of legal and enforcement tools in line with policies and regulatory requirements.
This role is based at our Mosaic East, Croydon.
Youll be expected to complete your training and probation from the office, with hybrid working options available following this. xgikmsk
About you
If youre confident communicating with customers, resilient in challenging conversations, and motivated by achieving results while doing the right thing, youll fit right in. Experience in income, arrears or debt recovery is helpful, but what matters most is your ability to work with customers professionally, empathetically and consistently.
Youll bring:
- Strong communication skills: confident on the phone and in writing, with the ability to explain information clearly
- Resilience and professionalism: remaining calm and respectful during difficult or sensitive conversations
- Excellent organisation: managing high volumes of work and meeting KPIs and deadlines
- Good negotiation and influencing skills: working towards sustainable solutions
- A custom Please click on the apply button to read the full job description
Customer Accounts Officer in Woking employer: Southern Housing
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