Team Assistant - Southern Housing

Team Assistant £28,000 pa Fixed term contract until December 2026 Isle of Wight The role This is an exciting opportunity for someone who is interested in providing a full range of administrative and support services, ranging from moderate to complex, to facilitate the effective and efficient operation of the team/department. As the Team Assistant, you will support our team on the Isle of Wight to ensure efficient and effective administrative practices, and resolve administrative and other queries related to the work of the department. You will intercept and screen telephone calls, emails, written correspondence and, dealing with, or redirecting enquiries to the appropriate areas, as necessary. Please note this role is a fixed term contract until 31/12/2026 with the possibility to extend. What you’ll need Understanding and experience of the range of in-house IT systems such as Microsoft Dynamics CRM, and Orchard. Understanding principles and practice of equality and customer care in delivering effective services. Commitment to providing a high-quality service to all customers. Computer skills sufficient to operate online system and complex software or develop formulas for moderately sophisticated spreadsheets. Oral and written communication skills sufficient to interpret and apply policies and procedures and to resolve problems, and to present a professional approach to all customers and stakeholders. Knowledge of housing and / or repairs would be desirable. In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples. Closing Date: 6th May 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications). Applying for roles with us About us At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too. What’s in it for you Pension Life assurance Healthcare cash plan Eyecare