At a Glance
- Tasks: Support residents affected by anti-social behaviour and manage varied caseloads.
- Company: Join Southern Housing, a leading housing provider in the UK.
- Benefits: Enjoy flexible working, healthcare cash plans, and career development opportunities.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Experience in ASB case management and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
The role involves joining our leading Anti-Social Behaviour service in the Housing team at Southern Housing. Reporting to the ASB Manager, you will deliver excellent service to residents affected by ASB. Your responsibilities will include:
- Triage new ASB reports, assess situations, and create action plans to investigate, manage risks, and support those affected.
- Manage a varied ASB caseload, investigate incidents, evaluate evidence, and take appropriate action, including legal remedies.
- Complete risk assessments and dynamically assess situations to tackle ASB and support complainants.
- Investigate reports of nuisance, harassment, and anti-social behaviour (and occasionally domestic abuse), and determine appropriate actions.
- Decide on additional measures for evidence gathering, such as sound recording and CCTV.
- Maintain high standards of case management and support teams through supervision.
- Keep meticulous records of all actions, discussions, and decisions.
What You’ll Need:
- Experience in ASB case management, preferably in social housing.
- Excellent communication skills across various channels.
- Teamwork skills to deliver excellent service in a challenging environment.
- Experience with equality and diversity issues, including Equality Impact Assessments.
- Professional curiosity to identify residents with support needs.
- Ability to manage resilience in a challenging environment.
- Research and analytical skills to interrogate partnership databases to support multi-agency case reviews and action planning.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 31st May 2026 at 23:59
Shortlisting: 4th June 2026
Interview Date: 17th June 2026
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications.
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work, bringing fresh challenges and opportunities for growth and development.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Anti-Social Behaviour Officer in Sussex employer: Southern Housing
Southern Housing is an exceptional employer, dedicated to making a meaningful impact in the lives of residents across London and the Southeast. With a strong focus on employee growth, we offer a range of benefits including flexible working, career development opportunities through our in-house academy, and a commitment to diversity and inclusion. Join us to be part of a supportive team that values your contributions and empowers you to tackle challenges in a rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Anti-Social Behaviour Officer in Sussex
✨Tip Number 1
Get to know the company! Research Southern Housing and understand our values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference for our residents.
✨Tip Number 2
Practice your communication skills! As an Anti-Social Behaviour Officer, you'll need to communicate effectively with residents and colleagues. Try role-playing common scenarios or discussing your experiences with friends to build confidence.
✨Tip Number 3
Prepare real-life examples! Think of situations where you've successfully managed ASB cases or supported residents. Use the STAR method (Situation, Task, Action, Result) to structure your responses during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team at Southern Housing, where we value every applicant.
We think you need these skills to ace Anti-Social Behaviour Officer in Sussex
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to address each of the six criteria mentioned in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so be specific and relevant!
Keep It Clear and Concise:When writing your application, clarity is key! Avoid jargon and keep your language straightforward. We want to understand your experiences and skills without having to decipher complex sentences.
Show Your Passion for ASB Work:Let us know why you're interested in tackling anti-social behaviour. Share your motivation for working in this field and how you can contribute to making a difference in our residents' lives. Your enthusiasm can really set you apart!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Southern Housing!
How to prepare for a job interview at Southern Housing
✨Know Your ASB Stuff
Make sure you brush up on your knowledge of anti-social behaviour and the relevant laws. Familiarise yourself with common issues like harassment and nuisance, and be ready to discuss how you've handled similar situations in the past.
✨Showcase Your Communication Skills
Since you'll be dealing with residents and various stakeholders, practice articulating your thoughts clearly. Think of examples where your communication made a difference in resolving an issue or supporting someone in need.
✨Prepare Real-Life Examples
In your supporting statement, highlight specific instances where you've managed ASB cases or conducted risk assessments. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Demonstrate Team Spirit
Southern Housing values teamwork, so be prepared to discuss how you've collaborated with others in challenging environments. Share examples that show your ability to support colleagues and contribute to a positive team dynamic.
