At a Glance
- Tasks: Support residents in maintaining their homes and achieving independence through tailored assistance.
- Company: Join Southern Housing, a leading provider dedicated to affordable living.
- Benefits: Enjoy flexible working, career development, and a range of employee perks.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Make a real difference in people's lives while growing your skills in a supportive environment.
- Qualifications: GCSEs in Maths and English, plus experience in customer support or housing management.
The predicted salary is between 24000 - 30000 £ per year.
Isle of Wight (Newport & Sandown Island-wide travel required)
The role
We are looking for a Housing Support Worker to join our dedicated team on the Isle of Wight! This is a varied and rewarding role where you will provide tenancy sustainment, intensive housing management, and person-centred support to residents across our specialist supported housing schemes. You will work in partnership with the NHS, local authorities, and voluntary sector organisations to help individuals maintain their tenancies, develop independence, and achieve positive outcomes. You will be primarily based at either our Newport office but will work flexibly across multiple schemes and locations across the Island.
What you'll be doing
- Deliver tenancy sustainment and intensive housing management, ensuring residents are supported to maintain their homes and avoid homelessness
- Provide person-centred support to vulnerable residents, including those with complex needs, promoting independence and wellbeing
- Use strengths-based approaches, Housing First principles, and psychologically informed environments (PIE)
- Develop and maintain support plans and risk assessments, ensuring they are up to date and meet statutory and local authority requirements
- Deliver key working sessions, supporting residents to achieve their goals and build independent living skills
- Support with daily living, life skills, social inclusion, and community engagement
- Work collaboratively with external partners including health professionals and other agencies
- Maintain the safety and security of residents' homes, ensuring a safe living environment
- Follow all health and safety procedures, including lone working and safeguarding
- Respond appropriately to emergencies and risk situations
- Encourage resident involvement and engagement in services
What you'll need
- Experience working in a customer-focused or support environment
- Knowledge of tenancy sustainment, housing management, and relevant legislation
- Ability to manage risk and respond effectively to challenging situations
- Strong communication and interpersonal skills, with the ability to build positive relationships
- A compassionate, empathetic and patient approach
- Ability to work flexibly, prioritise workload, and manage competing demands
- Experience (or willingness to develop skills) in support planning and key working
- Ability to work collaboratively with a range of stakeholders and partner agencies
- Willingness to work towards an NVQ Level 2 and 3 (or equivalent) in a relevant field
- Minimum of 5 GCSEs (Grade 9-5 / A-C), including Maths and English (or equivalent)
Additional requirements
- Full UK driving licence and access to a vehicle for business use
- Willingness to travel across the Isle of Wight
Closing Date: 10th June 2026
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
Check you match the skill requirements for this role, as well as associated experience, then apply with your CV below. We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Support Worker - Housing employer: Southern Housing
Southern Housing is an exceptional employer on the Isle of Wight, offering a rewarding career as a Housing Support Worker where you can truly make a difference in the lives of residents. With a strong commitment to employee growth, flexible working arrangements, and a diverse, inclusive culture, you will have access to numerous benefits including a healthcare cash plan, career development opportunities, and a supportive team environment. Join us to help individuals achieve independence while enjoying a fulfilling work-life balance in a beautiful location.
StudySmarter Expert Advice🤫
We think this is how you could land Support Worker - Housing
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Housing. Understand their values and mission, especially how they support residents. This will help you connect your experience to what they care about.
✨Tip Number 2
Practice your responses! Think about the key skills mentioned in the job description, like tenancy sustainment and person-centred support. Prepare examples from your past experiences that showcase these skills, so you can impress during the interview.
✨Tip Number 3
Show your passion for helping others! In your conversations, let your empathy and commitment to supporting vulnerable residents shine through. Share stories that highlight your compassionate approach and how you've made a difference in someone's life.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re genuinely interested in the role and the team.
We think you need these skills to ace Support Worker - Housing
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your customer-focused experience and any relevant qualifications, like your GCSEs or NVQs, to show us you're a great fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about supporting residents and how your background aligns with our mission. Share specific examples of how you've helped others in similar roles to demonstrate your commitment.
Showcase Your Communication Skills:Since strong communication is key in this role, make sure your application is clear and concise. Use straightforward language and structure your thoughts logically to give us a glimpse of how you’d communicate with residents and partners.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of tenancy sustainment and housing management. Familiarise yourself with relevant legislation and the principles of Housing First. This will show that you're not just interested in the role but also understand the challenges and responsibilities that come with it.
✨Show Your Compassion
As a Support Worker, empathy is key. Prepare examples from your past experiences where you've demonstrated compassion and patience, especially when dealing with vulnerable individuals. This will help you connect with the interviewers and showcase your suitability for the role.
✨Be Ready to Discuss Collaboration
Since the role involves working with various stakeholders, think about times when you've successfully collaborated with others. Be ready to discuss how you can work alongside health professionals and local authorities to achieve positive outcomes for residents.
✨Prepare for Scenario Questions
Expect questions that put you in challenging situations, such as managing risk or responding to emergencies. Think through your approach to these scenarios and be prepared to explain your thought process. This will demonstrate your problem-solving skills and ability to handle pressure.
