At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer support services.
- Company: Join Southern Housing, a leading housing provider making a real difference.
- Benefits: Enjoy flexible working, career development, and great perks like birthday leave.
- Other info: Dynamic role with opportunities for cross-directorate collaboration and innovation.
- Why this job: Shape the future of support services while growing your management skills.
- Qualifications: Experience in leading teams and a passion for customer satisfaction.
The predicted salary is between 40000 - 50000 £ per year.
This is a great chance for someone within our Housing or Operations teams to develop their management skills, influence service improvement, and play a key role in shaping how we support our frontline services.
As Operational Support Team Manager, reporting to the Head of Operational Support, you'll lead and motivate a dedicated team delivering high-quality, customer-centred support services across the Operations Directorate. You'll be instrumental in driving consistency and monitoring and analysing performance to improve the customer experience. You'll be empowered to be innovative and creative to design smarter, more efficient ways of working that genuinely support colleagues to deliver an excellent service.
This role offers real exposure to cross-directorate working, training and coaching team members, process improvement, and project leadership making it an excellent development opportunity for someone ready to step into a broader, more strategic role while still making a tangible impact day-to-day.
Based at either Farringdon or Croydon office. You will be required to travel to either office at least 3 days a week with some travel to other offices, depending on business need.
- A proven track record of leading a successful customer-focussed service.
- Demonstrable evidence of effective people management, coaching, motivating and inspiring large teams.
- Ability to interpret KPIs and Management Information, to enable increased performance.
- Proven track record in managing high performing teams and of effective delivery in a service area.
- Strong belief in our core values, customer satisfaction and business benefit driven solutions.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working.
Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual.
Support Team Manager - Operations employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the growth and development of its employees while making a meaningful impact in the housing sector. With a strong commitment to inclusion and diversity, a range of benefits including flexible working, healthcare plans, and career development opportunities, employees are empowered to innovate and excel in their roles. Working from our Farringdon or Croydon offices, you will be part of a dedicated team that values customer satisfaction and strives for excellence in service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Support Team Manager - Operations
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info on the company culture and what they really value in a Support Team Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements.
✨Tip Number 3
Show off your passion for service improvement! Think of innovative ideas that could enhance customer experience and be ready to discuss them during your interview. We love seeing candidates who are proactive and creative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Southern Housing.
We think you need these skills to ace Support Team Manager - Operations
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to customise your supporting statement to highlight how you meet each of the criteria listed in the job description. Use real examples from your experience that showcase your skills in leading teams and improving customer service.
Show Off Your Management Skills:Don’t hold back on sharing your management successes! Talk about how you've motivated and inspired teams in the past, and how you’ve driven performance improvements. This is your chance to shine!
Be Data-Driven:Since the role involves interpreting KPIs and management information, include specific metrics or outcomes from your previous roles. This will demonstrate your ability to analyse performance and make data-informed decisions.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Before the interview, dive deep into the company’s values and mission. Understand how they align with your own beliefs, especially around customer satisfaction and service improvement. This will help you articulate why you're a great fit for the role.
✨Showcase Your Leadership Skills
Prepare specific examples of how you've successfully led teams in the past. Highlight instances where you motivated and inspired your team to achieve high performance, as this is crucial for the Support Team Manager role.
✨Be Data Savvy
Brush up on your ability to interpret KPIs and management information. Be ready to discuss how you've used data to drive performance improvements in previous roles. This will demonstrate your analytical skills and your commitment to enhancing customer experience.
✨Tailor Your Supporting Statement
When crafting your supporting statement, make sure to address each criterion mentioned in the job description with real-life examples. This shows that you’ve done your homework and are genuinely interested in the position.
