At a Glance
- Tasks: Lead scheduling for maintenance, ensuring quick resolutions and first-time fixes for residents.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Diverse and inclusive culture where your contributions are valued.
- Why this job: Make a real impact on residents' lives while growing your career in a supportive environment.
- Qualifications: GCSE/O-Level standard with experience in scheduling and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Fixed Term Contract / Secondment until May 2027
The role makes a real impact on residents' day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you will be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You will diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives, and partners to resolve issues quickly, professionally, and in line with our standards. You will keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You'll be based from our Newport, Isle of Wight office with the opportunity for hybrid working by agreement with your manager.
Please note, this role is being offered on a Fixed Term Contract / Secondment until 28th May 2027, working 35 hours a week.
What you will need:
- Qualified to GCSE/O Level standard or similar.
- Experience of scheduling work in a maintenance environment.
- Experience of delivering a front line, customer-focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 9th June 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
About us:
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity:
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Responsive Repairs Planner in Slough employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact on the lives of residents. With a strong commitment to inclusion and diversity, a supportive work culture, and a range of benefits including flexible working options and career development opportunities, you will thrive in a role that not only challenges you but also allows you to contribute positively to your community from our Newport office.
StudySmarter Expert Advice🤫
We think this is how you could land Responsive Repairs Planner in Slough
✨Tip Number 1
Get to know the company! Research Southern Housing and understand their HEART values. This will help you align your answers during interviews and show that you're genuinely interested in making a difference for residents.
✨Tip Number 2
Practice your scheduling skills! Think of scenarios where you had to manage multiple tasks or appointments. Be ready to share how you triaged urgent jobs and kept everything on track, as this is key for the Responsive Repairs Planner role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a positive impact in the housing sector.
We think you need these skills to ace Responsive Repairs Planner in Slough
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to address each of the criteria listed in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Showcase Your Customer Service Skills:Since this role is all about delivering a top-notch service to residents, highlight any previous experience you have in customer-focused roles. Share specific instances where you resolved issues or improved service delivery.
Keep It Professional Yet Personal:While we want you to be professional, don’t forget to let your personality shine through! A touch of warmth and authenticity can make your application stand out. Remember, we’re looking for someone who fits into our HEART values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Responsive Repairs Planner inside out. Familiarise yourself with scheduling processes, SLAs, and KPIs. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your experience in scheduling and customer service. Think about times when you resolved issues quickly or improved processes. This will help you illustrate how you meet the job criteria effectively.
✨Emphasise Your People Skills
Since you'll be liaising with residents and various teams, it's crucial to highlight your communication skills. Be ready to discuss how you've successfully worked in a multi-cultural environment and how you handle difficult conversations with professionalism and respect.
✨Align with Their Values
Southern Housing values HEART: Honest, Efficient, Accountable, Respectful, Trusted. Prepare to give examples of how you've embodied these values in your previous roles. This alignment will resonate well with the interviewers and show that you're a good cultural fit.
