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- Tasks: Support older residents in independent living and ensure their safety and well-being.
- Company: Join Southern Housing, a community-focused organisation making a real difference.
- Benefits: Competitive salary, flexible working hours, and opportunities for personal growth.
- Why this job: Make a positive impact on the lives of older people in vibrant London communities.
- Qualifications: Full clean UK driving licence and strong customer service skills required.
- Other info: Dynamic role with potential for career advancement and collaboration with diverse teams.
The predicted salary is between 36000 - 60000 £ per year.
If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team in the London region. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered, Extra Care and over-55s schemes, during times of leave or sickness.
Your responsibilities will include offering a front-line service while ensuring the safety and well-management of our schemes to support residents in living independently within active communities. To excel in this role, you must possess a full clean UK driving licence with access to your own vehicle and be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure.
If you are a proactive, self-motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don\’t miss this opportunity to be part of our dynamic team.
Candidates must have ability to use the stairwell in carryout their duties i.e. compliance and Health & Safety checks.
What youll be doing
- Deliver an effective customer focused housing management and support service working with multi-agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice.
- Deliver the service in line with agreed parameters for the role.
- Conduct assessments of risk and need and provide personalised support to residents.
- Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement.
- Work closely with other agencies to ensure residents are able to access a full range of services and support.
- Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required.
What youll need
- Understanding of the diverse needs of older people
- Able to develop partnership working internally and with other agencies to generate effective solutions to problems
- Ability to manage time & tasks effectively, work well under pressure both individually and in a team
- Customer-focused and experience of providing excellent customer care
- Able to take responsibility for a scheme, the residents who live there and the service provided to them.
- Willingness to learn housing management tasks as required e.g. rent arrears, ASB, Fire safety
- Able to receive and respond to customer feedback and complaints professionally at all times
- A commitment to taking personal responsibility for sharing information.
In your supporting statement, it is important that you address how you meet each of the above criteria, providing real examples.
Closing date: 20th March 2026 at 23:59pm. Please note we hold the right to close the vacancy early depending on application volumes.
About us
At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to peoples lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What\’s in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailersdiscounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, its about celebrating differences of thought, opinion, experienceand perspective of each individual. Were all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Scheme Housing Officer employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheme Housing Officer
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with older adults. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing management and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping older people during interviews. Share personal stories or experiences that highlight your understanding of their needs and how you can make a difference in their lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Scheme Housing Officer
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to address each criterion in the job description with real examples from your experience. We want to see how you meet the needs of older people and demonstrate your customer service skills.
Showcase Your Teamwork Skills: Highlight your ability to work collaboratively with others, especially in high-pressure situations. We value partnership working, so share instances where you've successfully teamed up with agencies or colleagues.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the role of a Scheme Housing Officer inside out. Familiarise yourself with the responsibilities, especially around supporting older residents and working with multi-agency partners. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
When discussing your background, highlight specific examples where you've provided excellent customer service or worked under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewer to see how your experience aligns with their needs.
✨Demonstrate Your Understanding of Diversity
Since the role involves working with older people, be prepared to discuss your understanding of their diverse needs. Share any relevant experiences or training that showcase your ability to empathise and adapt your approach to meet different requirements.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.