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- Tasks: Lead scheduling for maintenance and ensure timely repairs for our residents.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy flexible working, healthcare plans, and discounts with retailers.
- Why this job: Make a real impact in people's lives by providing safe and affordable homes.
- Qualifications: GCSE/O'Level standard and experience in scheduling and customer service.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 36000 - 60000 £ per year.
This is a unique opportunity for someone who is willing to act as the key leader for specific geographical patches within the Scheduling Diary. As the Scheduler, you will oversee the maintenance scheduling diary, work in the Operational Support Team and collaborate with the Customer Services Team to ensure repairs are diagnosed and scheduled correctly. You will be the first point of contact for scheduling enquiries and will liaise directly with all internal and external customers to solve problems using standard procedures in a timely, efficient and effective manner. This is predominantly an office-based role, with the opportunity to work in a hybrid way as agreed with your line manager.
What you’ll need:
- Qualified to GCSE/O'Level standard or similar.
- Experience of scheduling work in a maintenance environment.
- Experience of delivering a front line, customer focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 12th November 2025 at 23:59 (We may close the advert early if we receive a suitable number of applications).
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What’s in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion & Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Scheduler employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Housing. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the Scheduler role, especially your customer service skills and scheduling experience.
✨Tip Number 3
Be ready with examples! Think of specific situations where you've successfully solved problems or improved processes in a scheduling environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join us at Southern Housing. Don’t miss out on this opportunity!
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to address each of the criteria mentioned in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Be Clear and Concise: When writing your application, keep it straightforward. Avoid jargon and make sure your points are easy to understand. We want to see your skills and experiences without having to sift through unnecessary fluff.
Show Your Customer Focus: Since this role involves liaising with customers, highlight any previous experience where you’ve delivered excellent customer service. Share specific instances where you solved problems effectively, as this will resonate well with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Southern Housing
✨Know Your Scheduling Stuff
Make sure you brush up on your scheduling experience, especially in a maintenance environment. Be ready to share specific examples of how you've successfully managed schedules and resolved issues in the past. This will show that you understand the role and can hit the ground running.
✨Customer Service is Key
Since you'll be the first point of contact for scheduling enquiries, highlight your customer service skills. Prepare to discuss situations where you've gone above and beyond to help customers, especially in a multicultural setting. This will demonstrate your ability to connect with diverse tenants.
✨Familiarise Yourself with the Company
Take some time to research Southern Housing and their mission. Understanding their commitment to providing affordable homes and their focus on inclusion will help you align your answers with their values during the interview. It shows you're genuinely interested in being part of their team.
✨Prepare Real Examples
In your supporting statement, make sure you provide real-life examples that address the criteria listed in the job description. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experiences clearly and effectively.
