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- Tasks: Coordinate care services and support staff to ensure residents receive top-notch care.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy flexible working, career development, and a range of employee perks.
- Why this job: Make a real impact in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in administrative support and excellent communication skills are essential.
- Other info: Be part of a diverse team that values inclusion and personal growth.
The predicted salary is between 30000 - 42000 £ per year.
The role involves providing high-quality administrative support to colleagues within the Extra Care and Homecare Service. You will work with Registered Managers and teams across these services, coordinating rotas for staff to deliver regulated care services to residents in our homes and the wider community. This position requires an enhanced Disclosure & Barring Service check.
Location: Our CQC Registered Office is in Newport, but this role is based in our services across the Island, delivering care and support to residents living in our schemes or their own homes. Therefore, you will need to be a driver with access to a vehicle with business use insurance.
What you'll be doing:
- Creation, co-ordination and distribution of staff using the rota planning system.
- Using People Planner or a similar system to ensure residents and customers receive their care and support at agreed times.
- Arranging distribution of communications to colleagues as required.
- Ensuring customer phone calls or office enquiries are dealt with in a courteous, efficient and effective manner.
- Providing administrative support relating to the Care Quality Commission and service compliance, including support with collating key performance data.
- Collating individual and team training records for the service.
- Liaising with the Registered Manager and team to ensure training is up to date and compliant with regulatory and contractual requirements.
- Arranging staff and resident meetings, taking notes and minutes as required.
What you'll have:
- Proven extensive experience of providing effective administrative support within an office environment.
- Proven experience of effectively coordinating workloads and services.
- Experience of dealing with enquiries from customers.
- Excellent administration and IT skills, including the ability to schedule diaries, meetings, take minutes, schedule rotas, and manage manual and computerised filing systems.
- Good verbal and written communication skills.
- Able to organise and prioritise workload.
- Able to work as part of a team.
Closing Date: Sunday 5th April 2025 at 23:59pm
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we provide over 167,000 people with somewhere affordable to call their own. We understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Locations
Care Co-ordinator in Newport, Wales employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Co-ordinator in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to people in the care sector, especially those already working at Southern Housing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Southern Housing’s values and services. Show us you’re passionate about making a difference in residents' lives.
✨Tip Number 3
Practice common interview questions with a mate. Get comfortable talking about your experience in admin support and how you handle customer enquiries. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Care Co-ordinator in Newport, Wales
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Care Co-ordinator role. Highlight your relevant experience in administrative support and coordinating workloads, as this will show us you understand what we're looking for.
Show Off Your Skills: Don’t hold back on showcasing your IT and administration skills! Mention any experience with rota planning systems or managing diaries, as these are key to the role. We want to see how you can contribute to our team!
Be Personable: Remember, communication is key! When writing your application, use a friendly tone and demonstrate your ability to handle enquiries courteously. This will help us see how well you’d fit into our inclusive culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Southern Housing
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Care Co-ordinator role. Familiarise yourself with the responsibilities mentioned in the job description, such as coordinating rotas and providing administrative support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed workloads or coordinated services. Be ready to discuss how you prioritised tasks and ensured everything ran smoothly, as this will demonstrate your suitability for the role.
✨Communicate Clearly and Courteously
As a Care Co-ordinator, you'll be dealing with various stakeholders, so it's crucial to showcase your communication skills during the interview. Practice articulating your thoughts clearly and politely, especially when discussing how you handle customer enquiries or team communications. This will reflect your ability to maintain professionalism in the role.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team, the company culture, and the challenges they face. This not only shows your interest in the role but also helps you assess if Southern Housing is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.