Managing Agent Assurance Officer

Farringdon - Fleet House
About The Role
We're looking for a detail-focused and analytical Managing Agent Assurance Officer to join our Service Charge & Specialist Leasehold Services team.
Reporting to the Managing Agent Administration Manager, you'll play a key role in providing independent assurance, challenge and resident advocacy across Southern Housing's managed agent portfolio. You'll review service charge expenditure, assess compliance with lease and statutory requirements, and help ensure costs recharged to residents are accurate, reasonable and fully supported by evidence.
Working closely with Managing Agent Relationship Managers, Service Charge teams, Specialist Leasehold Services and Legal Services, you'll investigate complex service charge issues, support dispute resolution and contribute to tribunal proceedings where required. Through effective scrutiny, evidence management and stakeholder engagement, you'll help protect service charge recoverability, reduce organisational risk and improve confidence in managing agent costs.
You'll be based at one of our main offices in Farringdon, Croydon or Sittingbourne, with the option for hybrid working where appropriate and agreed with your manager.
About you
We're looking for someone who is analytical, inquisitive and confident challenging information, and enjoys investigating complex issues, reviewing evidence and working collaboratively to achieve fair outcomes for residents.
You'll bring:
Significant experience in service charges, leasehold management, property management or a related technical discipline
A strong understanding of residential service charges, lease obligations and recoverability principles
Knowledge of Sections 19, 20 and 20B of the Landlord and Tenant Act 1985
Experience reviewing financial information, supporting documentation and service charge evidence, and resolving complex disputes or escalations
Excellent written and verbal communication skills, with the ability to present complex information and findings clearly
Strong analytical skills and the ability to identify risks, inconsistencies and opportunities for improvement
The ability to manage multiple priorities, competing deadlines and complex casework
Confidence working with internal teams, managing agents, solicitors and other external partners
Educated to A-Level standard (or equivalent professional experience) with the ability to operate within a specialist technical service charge environment
Committed to promoting accountability, challenge and best practice across service charge management
About the team
You'll be part of our Service Charge team, which is responsible for delivering accurate, transparent and compliant service charges for our residents and leaseholders.
The team works closely with colleagues across Finance, Housing and Property Services to ensure service charges are calculated correctly, communicated clearly and supported by accurate data. By maintaining high standards and a customer focused approach, the team plays a vital role in building trust and supporting positive customer experiences.
Closing Date: 6th October 2026 at 23:59
Shortlisting Date: W/C 12th October 2026
Interview Dates: W/C 19th October 2026
What's in it for you
Pension
Life assurance
Healthcare cash plan
Eyecare & dental
Birthday leave
Retailers discounts
Cycle to work
Buy & sell annual leave
Season ticket loan
In-house academy & career development
Flexible working
About Us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
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