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- Tasks: Lead maintenance scheduling, ensuring quick resolutions for residents' needs.
- Company: Join Southern Housing, a top UK housing provider focused on community impact.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Diverse and inclusive workplace with a strong team culture.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: GCSE/O-Level standard and experience in scheduling and customer service.
The role makes a real impact on residents' day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you'll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You'll diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives, and partners to resolve issues quickly, professionally, and in line with our standards.
You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You'll be based from our Maidstone office with the opportunity for hybrid working by agreement with your manager.
What you’ll need:
- Qualified to GCSE/O Level standard or similar.
- Experience of scheduling work in a maintenance environment and can demonstrate.
- Experience of delivering a front line, customer focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 26th May 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What’s in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics; it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Responsive Repairs Planner in Maidstone employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Responsive Repairs Planner in Maidstone
✨Tip Number 1
Get to know the company culture! Before your interview, check out Southern Housing's values and mission. This will help you align your answers with what they care about, showing that you're not just a good fit for the role, but for the team too.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences relate to the job description, especially your customer service skills and scheduling experience.
✨Tip Number 3
Be ready with examples! Think of specific situations where you've successfully managed scheduling or resolved issues quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and gives you another chance to reiterate why you're the best fit for the Responsive Repairs Planner position.
We think you need these skills to ace Responsive Repairs Planner in Maidstone
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to address each of the criteria listed in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Showcase Your Customer Service Skills: Since this role is all about delivering a top-notch customer experience, highlight any relevant experience you have in customer service. Share specific instances where you resolved issues or improved a process for residents.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your language is easy to understand. We want to see your personality come through, so let it flow naturally!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the role of a Responsive Repairs Planner inside out. Familiarise yourself with scheduling processes, SLAs, and KPIs. Be ready to discuss how your past experiences align with these responsibilities.
✨Showcase Your Customer Service Skills
Since this role is all about liaising with residents and ensuring their needs are met, prepare examples that highlight your customer service experience. Think of situations where you resolved issues quickly and professionally.
✨Demonstrate Your Problem-Solving Abilities
Be prepared to discuss how you've triaged urgent jobs in the past. Share specific examples of how you diagnosed issues and coordinated with teams to achieve first-time fixes, showcasing your ability to think on your feet.
✨Embrace the HEART Values
Southern Housing values honesty, efficiency, accountability, respect, and trust. Reflect on how you embody these values in your work. Prepare to share stories that illustrate your commitment to these principles in a housing or maintenance context.