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- Tasks: Handle calls and digital contacts, diagnose issues, and raise repairs for residents.
- Company: Leading housing provider focused on customer service excellence.
- Benefits: Hybrid working flexibility, comprehensive training, and a supportive team environment.
- Why this job: Make a real difference in residents' lives while developing your customer service skills.
- Qualifications: Excellent communication skills; contact centre experience is a plus but not required.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
A leading housing provider is looking for motivated individuals for a customer service role in Maidstone or Sittingbourne. The position involves call-handling and managing digital contacts efficiently, as well as diagnosing and raising repairs. Excellent communication skills are essential, and while experience in a contact center is preferred, comprehensive training will be provided. This role offers hybrid working flexibility post-probation and is crucial for delivering a positive experience for residents.
Resident Repair Advisor — Hybrid Working in Maidstone employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Repair Advisor — Hybrid Working in Maidstone
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing with a friend or family member. It’ll help you feel more confident when handling calls and digital contacts.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you’ve successfully diagnosed issues and provided solutions. This will impress them during interviews!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Resident Repair Advisor — Hybrid Working in Maidstone
Some tips for your application 🫡
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure to highlight your skills in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated in previous roles.
Tailor Your Application: We want to see how you fit into our team! Take a moment to customise your CV and cover letter to reflect the specific requirements mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Highlight Relevant Experience: Even if you haven’t worked in a contact centre before, think about any customer service experience you have. We love seeing how your past roles can translate into this position, so don’t forget to mention any relevant skills or experiences!
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Southern Housing
✨Know the Role Inside Out
Before your interview, make sure you understand what a Resident Repair Advisor does. Familiarise yourself with the key responsibilities like call-handling and managing digital contacts. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is essential for this position, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in previous roles, especially in customer service or contact centre environments.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Think about scenarios where you had to diagnose an issue or handle a difficult customer. Practising these responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
