At a Glance
- Tasks: Provide top-notch customer service and administrative support in a dynamic operations team.
- Company: Join Southern Housing, a leading housing provider dedicated to making a difference.
- Benefits: Enjoy flexible working, career development, and a range of employee perks.
- Other info: Embrace a diverse and inclusive culture where your contributions are valued.
- Why this job: Make a real impact by helping others find affordable homes every day.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Southern Housing are looking for motivated and dedicated candidates to join our Operational Support department as an Operational Support Officer. Are you passionate about giving fantastic customer service and helping others? Do you thrive on variety, problem solving and finding effective solutions? If you answered yes, we have an exciting opportunity for you.
In this role you will be reporting to an Operational Support Team Manager, and you'll deliver high quality support services for our Operations and Customer Transactions Directorates. You will provide administrative support services that are customer centred and efficient, positively supporting our wider teams collaboratively.
The location
This is a hybrid working role with an expectation of at least 3 days (subject to agreement with your manager after your training has been completed) within one of our offices in Sittingbourne, Croydon, Farringdon or Sussex.
What you'll need
- Demonstrable experience delivering a customer-focused service
- Proven ability to follow, apply and improve operational processes
- Strong administrative capability, including accurate data entry and document management
- Numerical accuracy and confidence in handling financial or transactional information
- Clear and effective written and verbal communication skills
- Experience working collaboratively across teams, demonstrating a one-team approach
- Strong organisational and time-management skills
- Resilience and adaptability to change, with experience supporting service improvements
In your supporting statement, it is important that you address how you meet the above criteria providing examples.
Closing date for applications: 28th April 2026 at 23:59pm.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Operations Support Officer in Maidstone employer: Southern Housing
Southern Housing is an exceptional employer that prioritises its employees' well-being and professional growth, offering a hybrid working model that promotes work-life balance. With a strong commitment to customer service and community impact, employees benefit from a supportive culture, comprehensive benefits including healthcare and career development opportunities, and the chance to make a meaningful difference in the lives of over 167,000 residents. Join us in Sittingbourne and be part of a diverse team that values inclusion and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Officer in Maidstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Housing. Understand their values and mission, especially how they focus on customer service and community impact. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Think of specific examples from your past experiences that demonstrate your skills. We want you to shine, so rehearse your answers out loud to build confidence!
✨Tip Number 3
Show off your teamwork skills! Since collaboration is key at Southern Housing, be ready to discuss how you've worked effectively with others in previous roles. Highlight any instances where you contributed to a team success or helped improve processes together.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Operations Support Officer in Maidstone
Some tips for your application 🫡
Show Your Passion for Customer Service:Make sure to highlight your enthusiasm for providing fantastic customer service in your application. Share specific examples of how you've gone above and beyond to help others, as this aligns perfectly with what we're looking for at Southern Housing.
Be Clear and Concise:When writing your supporting statement, keep it clear and to the point. Address each of the criteria mentioned in the job description directly, using bullet points if it helps. We want to see how you meet our needs without wading through unnecessary fluff!
Demonstrate Your Organisational Skills:Since this role requires strong organisational and time-management skills, give us examples of how you've successfully managed multiple tasks or projects. This will show us that you're ready to thrive in a dynamic environment like ours.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about who we are and what we do at Southern Housing.
How to prepare for a job interview at Southern Housing
✨Know Your Customer Service Stuff
Since this role is all about delivering fantastic customer service, make sure you can share specific examples of how you've excelled in this area. Think about times when you went above and beyond to help a customer or resolved a tricky situation.
✨Show Off Your Organisational Skills
This position requires strong organisational and time-management skills. Prepare to discuss how you manage your workload and prioritise tasks. Maybe bring along a planner or a digital tool you use to keep everything on track!
✨Be Ready to Talk Teamwork
Southern Housing values collaboration, so be prepared to share experiences where you worked effectively within a team. Highlight how you contributed to a 'one-team' approach and any challenges you overcame together.
✨Demonstrate Adaptability
With the ever-changing nature of operations, showing resilience and adaptability is key. Think of examples where you successfully navigated change or supported service improvements, and be ready to discuss them in detail.
