Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage maintenance schedules and ensure timely fixes for residents' homes.
- Company: Join Southern Housing, a company dedicated to improving residents' experiences.
- Benefits: Competitive pay, supportive team environment, and opportunities for personal growth.
- Other info: Full-time role with a vibrant team in Croydon, perfect for those passionate about community.
- Why this job: Make a real difference in people's lives while developing your organisational skills.
- Qualifications: GCSE/O’Level standard and experience in scheduling or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Make a real impact on residents’ day‑to‑day experience of their homes. As Southern Housing’s Scheduler, you’ll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You’ll diagnose and book works to drive first‑time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries liaising directly with residents, operatives and partners to resolve issues quickly, professionally and in line with our standards. You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted).
Based from our Croydon office this is a full time (35 Hours Per Week).
Qualifications
- Qualified to GCSE/O’Level standard or similar
- Experience of scheduling work in a maintenance environment and can demonstrate
- Experience of delivering a front line, customer focussed service
- Experience of working in a housing management or maintenance environment
- Experience of working on an inner city, multi-cultural environment and working closely with tenants
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Sunday 25th January 2025 at 2:59
Shortlisting: W/c 26th January 2026
Interviews: W/c 2nd February 2026
Scheduler in London employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing and maintenance sectors, especially those who work at Southern Housing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to scheduling and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've triaged urgent jobs or resolved scheduling conflicts. We want to hear how you’ve made a real impact in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Southern Housing. Don’t miss out!
We think you need these skills to ace Scheduler in London
Some tips for your application 🫡
Tailor Your Supporting Statement: Make sure to address each of the criteria listed in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Show Off Your Customer Service Skills: Since this role is all about providing a top-notch service to residents, highlight any previous experience you have in customer-facing roles. Share specific instances where you resolved issues or improved service delivery.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Avoid jargon and make sure your sentences are easy to read. We want to understand your experience without having to decipher complex language!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Scheduler role. Plus, it’s super easy to do!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the role of a Scheduler at Southern Housing. Familiarise yourself with their HEART values and think about how your past experiences align with their expectations. Be ready to discuss specific examples from your previous roles that demonstrate your scheduling skills and customer service focus.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in a maintenance context. Think of scenarios where you had to triage urgent jobs or resolve scheduling conflicts. Practising these responses will help you articulate your thought process clearly during the interview.
✨Showcase Your Communication Skills
As a Scheduler, you'll be liaising with various stakeholders. Highlight your communication skills by providing examples of how you've effectively interacted with customers, operatives, and team members in the past. This will show that you can maintain professionalism while resolving issues quickly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the tools they use for scheduling, or how they measure success in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.