At a Glance
- Tasks: Lead and improve Independent Living services for older residents across multiple regions.
- Company: Southern Housing, a leading housing provider focused on community and resident wellbeing.
- Benefits: Pension, healthcare cash plan, flexible working, and career development opportunities.
- Other info: Join a dynamic team dedicated to enhancing the lives of over 167,000 residents.
- Why this job: Make a real difference in people's lives by creating thriving communities.
- Qualifications: Experience in managing Independent Living services and strong leadership skills.
The predicted salary is between 37800 - 46200 £ per year.
About The Role
At Southern Housing, our vision is to create communities where everyone has a safe home in a place where they’re proud to live. We’re one of the largest housing providers in the UK, but being big doesn’t stop us being local. We put residents at the heart of everything we do and use our influence to create positive change across the communities we serve. We're now looking for an experienced and inspiring Local Link Lead - Independent Living to lead the delivery of high-quality services across our Independent Living portfolio across Berkshire, Isle of Wight, Hampshire, Surrey and West Sussex.
About the role
Reporting to the Head of Local Link, you'll provide operational leadership for Independent Living services across your region, ensuring residents receive a safe, responsive and resident-focused service that promotes independence, wellbeing and community connection. Our Independent Living services include sheltered housing, extra care schemes and over-55s housing across London, the Midlands, Kent, Sussex, Berkshire, Hampshire and the Isle of Wight. You'll lead and develop teams, drive service improvements, oversee performance and compliance, and work collaboratively with internal and external partners to deliver excellent outcomes for residents. You'll also play a key role in shaping the future of Independent Living services, using data, customer insight and regulatory requirements to continually improve service delivery.
What you'll be doing
- Leading the operational delivery of Independent Living services across your region.
- Ensuring residents are at the heart of service design, decision-making and delivery.
- Driving performance against KPIs, customer satisfaction measures and regulatory standards.
- Providing leadership, coaching and development support to colleagues and managers.
- Managing budgets, service charge-funded services and ensuring value for money.
- Improving occupancy levels, tenancy sustainment, income collection and resident outcomes.
- Building strong partnerships with local agencies, stakeholders and service providers.
- Leading service improvement initiatives and contributing to digital transformation projects.
- Monitoring compliance, safeguarding, health and safety, and regulatory requirements.
- Preparing and presenting reports using performance and customer data to inform decision making.
About you
We're looking for a passionate leader who is committed to delivering outstanding services for older residents and creating thriving Independent Living communities. You'll bring:
- Significant experience managing Independent Living, sheltered housing and/or extra care services.
- Strong knowledge of best practice, legislation and policy affecting housing for older people.
- Experience leading teams through change and delivering measurable service improvements.
- Excellent leadership and people management skills, with the ability to inspire high performance.
- In-depth knowledge of safeguarding for adults and children.
- Strong analytical, problem-solving and decision-making skills.
- Excellent communication and stakeholder management abilities.
- A resident-first mindset and commitment to exceptional customer service.
- The ability to manage competing priorities and deliver results in a fast-paced environment.
Qualifications
Relevant degree (or equivalent qualification) or significant experience demonstrating equivalent knowledge and expertise. Evidence of continuing professional development.
Additional requirements
- Full UK driving licence and access to a vehicle.
- Willingness to travel across Southern Housing locations, with occasional overnight stays.
- Ability to participate in an on-call rota.
- Enhanced DBS and Adult Barred List checks will be required.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
About Us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Local Link Lead - Independent Living in London employer: Southern Housing
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