At a Glance
- Tasks: Lead the development of data quality and reporting strategies for repairs services.
- Company: Join Southern Housing, a leading UK housing provider dedicated to community wellbeing.
- Benefits: Enjoy flexible working, career development, and a range of health and financial perks.
- Other info: Be part of a diverse team committed to innovation and continuous improvement.
- Why this job: Make a real impact on residents' lives through data-driven decision-making and service improvement.
- Qualifications: Proven leadership in data management and performance analytics within complex operational environments.
The predicted salary is between 52310 - 63934 £ per year.
About the Role
At Southern Housing, our vision is to create communities where everyone has a safe home in a place they're proud to live. We're one of the UK's largest housing providers, managing thousands of homes and investing heavily in our services, people and technology. As we continue our transformation journey, we're looking for an ambitious and experienced Head of Repairs Data Quality & Reporting to help shape the future of repairs performance, insight and decision-making across our organisation.
Reporting to the Director of Repairs, you'll lead the development, implementation and continuous improvement of our national Repairs Data Quality & Reporting Strategy. This is a highly visible leadership role, responsible for building a robust framework for data governance, reporting, business intelligence and assurance that enables excellent service delivery, regulatory compliance and data-driven decision making across Repairs, Voids and Maintenance services.
This is an exciting opportunity for a strategic data leader who can transform complex operational data into meaningful insight, influence senior stakeholders and help deliver better outcomes for residents, colleagues and the wider business. You'll work closely with Repairs, Assets, Finance, Business Intelligence, IT, Operational Leaders and external contractors to ensure a single source of truth and a culture where decisions are informed by high-quality, reliable information.
About the team
You'll be part of our Repairs leadership team, working together to deliver high-quality, efficient and customer-focused repairs and maintenance services across Southern Housing. The team collaborates closely with Operations, Assets, Finance, Business Intelligence, IT and external partners to drive service excellence, regulatory compliance, operational performance and continuous improvement. Together, we're committed to using data, insight and innovation to improve services and deliver better outcomes for our residents.
Your day-to-day responsibilities will include:
- Leading and delivering the national Repairs Data Quality & Reporting Strategy across the organisation.
- Establishing data governance frameworks, quality standards, assurance processes and accountability across Repairs, Voids and Maintenance services.
- Developing and improving performance dashboards, management information and automated reporting solutions using modern business intelligence tools.
- Providing strategic analysis, forecasting, predictive repairs insights and performance reporting to support operational and executive decision-making.
- Monitoring KPI performance, contractor delivery, service standards, customer outcomes and regulatory compliance requirements.
- Driving service transformation by identifying opportunities for innovation, improving reporting capabilities, benchmarking performance and enhancing organisational data maturity.
This role is based at one of our main offices in London or Kent, with a flexible hybrid working arrangement that supports collaboration, wellbeing and work-life balance.
About you
We're looking for an experienced and commercially minded leader who is passionate about data quality, business intelligence, performance improvement and delivering better customer outcomes. You'll enjoy analysing complex information, leading change and influencing stakeholders at all levels through meaningful insight and evidence-based recommendations.
You'll bring:
- Significant leadership experience in data management, reporting, performance analytics, business intelligence or service assurance within repairs, maintenance, asset management, social housing, property services or a similarly complex operational environment.
- Advanced knowledge of data governance, reporting frameworks, KPI management, data quality assurance and business intelligence tools including Power BI, Excel, databases and reporting platforms.
- A strong understanding of repairs, voids, maintenance operations, contractor performance, housing regulations and service delivery performance management.
- Proven ability to present complex data clearly, influence senior stakeholders and communicate effectively across operational, technical and executive audiences.
- Experience managing and developing high-performing teams, coaching colleagues and creating a culture of continuous improvement and accountability.
- Strong analytical thinking with experience identifying trends, risks and opportunities while implementing practical, sustainable solutions.
- Ability to manage multiple priorities, complex projects and organisational deadlines within a fast-paced environment.
- A track record of building trusted relationships across operational teams, technology functions, finance teams, contractors and senior leadership groups.
- Comfortable leading transformation, driving innovation and continuously improving reporting, insight and assurance capabilities.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Head of Repairs Data Quality and Reporting in London employer: Southern Housing
At our Kent Science Park location, we pride ourselves on fostering a dynamic and inclusive work culture that encourages innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and a supportive environment that values work-life balance, making it an ideal place for those looking to advance their careers in cyber security and networking.
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We think this is how you could land Head of Repairs Data Quality and Reporting in London
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We think you need these skills to ace Head of Repairs Data Quality and Reporting in London
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
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Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Southern Housing. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
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✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
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✨Get Comfortable with Python and R
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✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
