At a Glance
- Tasks: Schedule and coordinate maintenance work to enhance residents' home experiences.
- Company: A community-focused organisation dedicated to improving housing services.
- Benefits: Hybrid working options, competitive salary, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your scheduling skills.
- Qualifications: GCSE/O-Level standard and experience in maintenance scheduling preferred.
The predicted salary is between 30000 - 40000 € per year.
The role makes a real impact on residents' day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you will be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You will diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives, and partners to resolve issues quickly, professionally, and in line with our standards.
You will keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You'll be based from our Maidstone office with the opportunity for hybrid working by agreement with your manager.
What you will need:
- Qualified to GCSE/O-Level standard or similar.
- Experience of scheduling work in a maintenance environment.
- Experience of delivering a front line, customer-focused service.
- Experience of working in a housing management context.
Responsive Repairs Planner in Kent employer: Southern Housing
Join a forward-thinking organisation that prioritises the well-being of its residents and fosters a collaborative work culture. As a Responsive Repairs Planner based in Maidstone, you'll benefit from hybrid working options, professional development opportunities, and a commitment to our HEART values, ensuring you feel valued and supported in your role. With a focus on delivering exceptional customer service and making a tangible difference in the community, this is an excellent opportunity for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Responsive Repairs Planner in Kent
✨Tip Number 1
Network like a pro! Reach out to people in the housing management and maintenance sectors. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain how your experience aligns with their needs. Highlight your customer service skills and your knack for scheduling – make it clear you’re the perfect fit for the Responsive Repairs Planner role.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After interviews or networking events, drop a quick thank-you email. It shows you’re keen and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It gives you a better chance to stand out and show us why you’d be a great addition to our team.
We think you need these skills to ace Responsive Repairs Planner in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Responsive Repairs Planner role. Highlight your experience in scheduling and customer service, and don’t forget to mention any relevant qualifications. We want to see how you can make a real impact on residents' day-to-day experiences!
Showcase Your Skills:In your cover letter, showcase your skills that align with our HEART values. Talk about how you've been Honest, Efficient, Accountable, Respectful, and Trusted in your previous roles. This will help us see how you fit into our team culture.
Be Clear and Concise:When writing your application, be clear and concise. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to scheduling and resolving issues quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the ins and outs of the role. Familiarise yourself with the responsibilities of a Responsive Repairs Planner, especially around scheduling and customer service. Brush up on the HEART values, as they’ll be key to demonstrating your fit for the company culture.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in scheduling and customer service. Think about times when you’ve resolved issues quickly or improved processes. This will help you stand out as someone who can hit the ground running.
✨Ask Smart Questions
Come prepared with questions that show your interest in the role and the company. Ask about how they measure success in the position or what challenges the team is currently facing. This not only shows your enthusiasm but also helps you gauge if it’s the right fit for you.
✨Practice Makes Perfect
Run through common interview questions with a friend or in front of the mirror. Focus on articulating your thoughts clearly and confidently. The more you practice, the more comfortable you’ll feel during the actual interview, which will help you make a great impression.
