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- Tasks: Support vulnerable residents by managing housing contracts and delivering customer-focused services.
- Company: Join Southern Housing, a leading provider of affordable homes in the UK.
- Benefits: Enjoy a pension, healthcare plan, birthday leave, and flexible working options.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives while growing your career in housing.
- Qualifications: Experience in supported housing and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Contracts and Partnerships Officer to join our Supported Housing (Partnerships) Team here at Southern Housing. You will provide customer focused services across the Partnerships portfolio, including delivery of intensive housing management to residents in supported housing schemes and homes across the community. You will be the principal point of contact with Managing Agents, managing contracts and relationships to support vulnerable people living in our homes. You will ensure residents across the portfolio receive high quality customer focused services, to achieve sustainable communities.
You will be required to be visible and work a minimum of 4 days in an office or scheme location, to meet resident and business needs across London and Kent. This role can be based out of our Sittingbourne office in Kent. You will have a designated place of work, either in one of our main offices or a hub/scheme office. Travel between sites across London and Kent will be a requirement for this role.
What you'll be doing:
- Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements (SLA).
- Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems.
- Manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process.
- Complete property inspections across our supported housing schemes every fortnight or more frequently, to quality assure property condition and undertake call point testing, legionella testing, fire drills and health and safety inspections as required.
You’ll need:
- Experience of working in supported housing or similar.
- Good oral and written communication skills.
- Ability to be flexible and adaptable and able to travel in a geographic location.
- Understanding of social housing health and safety requirements.
- Experience of working with a variety of partners, including local authorities, care and support providers, managing agents.
Please include specific examples demonstrating how you meet the criteria in your supporting statement.
Closing date: 15th May 2026 at 23:59pm. Please note, we may close this vacancy early if we receive a high volume of applications.
About us:
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Locations
I.t. Officer in Kent, Sittingbourne employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land I.t. Officer in Kent, Sittingbourne
✨Tip Number 1
Get to know the company! Research Southern Housing and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your experience aligns with the job description, especially around supported housing and managing partnerships. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace I.t. Officer in Kent, Sittingbourne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the role. Use specific examples from your past work that demonstrate your skills in supported housing and managing partnerships.
Showcase Your Communication Skills: Since good communication is key for this role, ensure your written application reflects your ability to convey information clearly. Use concise language and structure your supporting statement well to make it easy for us to read.
Be Specific About Your Experience: When discussing your background, include concrete examples of how you've handled tenancy management or worked with external partners. This will help us see how you can contribute to our mission of providing high-quality services.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the ins and outs of supported housing and the specific needs of vulnerable residents. Brush up on relevant legislation and Service Level Agreements (SLA) so you can speak confidently about how your experience aligns with the role.
✨Showcase Your Communication Skills
Since good oral and written communication is key, prepare examples that highlight your ability to effectively communicate with various partners, including local authorities and managing agents. Practice articulating these experiences clearly during the interview.
✨Be Ready to Discuss Flexibility
This role requires travel across London and Kent, so be prepared to discuss your adaptability and willingness to meet the demands of the job. Share specific instances where you've successfully managed changing circumstances or worked in different locations.
✨Demonstrate Your Problem-Solving Skills
You’ll need to manage tenancy breaches and court actions, so come equipped with examples of how you've handled similar situations in the past. Highlight your approach to resolving conflicts and ensuring compliance with health and safety requirements.