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- Tasks: Support vulnerable residents by managing housing contracts and delivering customer-focused services.
- Company: Join Southern Housing, a leading provider of affordable homes in the UK.
- Benefits: Enjoy a pension, healthcare plan, birthday leave, and flexible working options.
- Other info: Dynamic role with opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in supported housing and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Contracts and Partnerships Officer to join our Supported Housing (Partnerships) Team here at Southern Housing. You will provide customer-focused services across the Partnerships portfolio, including delivery of intensive housing management to residents in supported housing schemes and homes across the community. You will be the principal point of contact with Managing Agents, managing contracts and relationships to support vulnerable people living in our homes. You will ensure residents across the portfolio receive high-quality customer-focused services to achieve sustainable communities.
You will be required to be visible and work a minimum of 4 days in an office or scheme location, to meet resident and business needs across London and Kent.
Location
This role can be based out of our Sittingbourne office in Kent. You will have a designated place of work, either in one of our main offices or a hub/scheme office. Travel between sites across London and Kent will be a requirement for this role.
What you'll be doing
- Provide an effective intensive housing management service for residents with identified support needs, working with external support providers, commissioners and other partners within relevant legislation, regulation and Service Level Agreements (SLA).
- Carry out void management including pre-void inspections, obtaining referrals, assessing applicant suitability, completing risk assessments as necessary, tenancy fraud checks, affordability assessments, viewings, sign-ups, completing CORE and updating the tenancy management systems.
- Manage and investigate tenancy breaches using informal and formal interventions. Start court action for ASB, debt, crime or nuisance issues and authorise notice to quit or notice to seek possession, liaise with our solicitors, prepare the court papers, attend court hearings, draft the eviction report and complete the eviction process.
- Complete property inspections across our supported housing schemes every fortnight or more frequently, to quality assure property condition and undertake call point testing, legionella testing, fire drills and health and safety inspections as required.
You’ll need
- Experience of working in supported housing or similar.
- Good oral and written communication skills.
- Ability to be flexible and adaptable and able to travel in a geographic location.
- Understanding of social housing health and safety requirements.
- Experience of working with a variety of partners, including local authorities, care and support providers, managing agents.
Please include specific examples demonstrating how you meet the criteria in your supporting statement.
Closing date: 15th May 2026 at 23:59pm. Please note, we may close this vacancy early if we receive a high volume of applications.
About us
At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Locations
Contracts & Partnerships Officer in Kent, Maidstone employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contracts & Partnerships Officer in Kent, Maidstone
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with supported housing. Attend local events or join online forums to connect with potential colleagues and partners. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with hiring managers or during interviews, share your experiences and why you care about supporting vulnerable communities. Authenticity goes a long way in making a memorable impression.
✨Tip Number 3
Prepare for those tricky questions! Think about scenarios where you've managed contracts or worked with partners in challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Southern Housing team. Let’s make a difference together!
We think you need these skills to ace Contracts & Partnerships Officer in Kent, Maidstone
Some tips for your application 🫡
Show Us Your Experience: When you're writing your application, make sure to highlight your experience in supported housing or similar roles. Use specific examples that demonstrate how you've managed contracts and relationships, as this is key for the Contracts & Partnerships Officer position.
Be Clear and Concise: We love a well-structured application! Keep your written communication clear and to the point. Avoid jargon and ensure your supporting statement directly addresses the criteria mentioned in the job description.
Tailor Your Application: Don’t just send a generic application! Tailor your supporting statement to reflect our values and the specific requirements of the role. Show us why you’re the perfect fit for Southern Housing and how you can contribute to our mission.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed. It’s super easy and ensures your application goes straight to us. Plus, we can’t wait to see what you bring to the table!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the ins and outs of supported housing and the specific needs of vulnerable residents. Brush up on relevant legislation, regulations, and Service Level Agreements (SLAs) that are crucial for the role. This will show your potential employer that you're not just interested in the job, but that you’re prepared to make a real impact.
✨Showcase Your Communication Skills
Since you'll be the main point of contact with Managing Agents and other partners, it's vital to demonstrate your strong oral and written communication skills. Prepare examples from your past experiences where effective communication made a difference, especially in challenging situations.
✨Be Ready to Discuss Flexibility
This role requires travel across London and Kent, so be prepared to discuss your flexibility and adaptability. Share specific instances where you've successfully managed multiple locations or adapted to changing circumstances in your previous roles.
✨Highlight Your Teamwork Experience
Working with various partners is key in this position. Think of examples where you've collaborated with local authorities, care providers, or managing agents. Emphasise how your teamwork has led to successful outcomes, particularly in supporting residents or managing contracts.