Scheme Housing Officer in Isle of Wight

Are you seeking a new challenge where you can truly make a difference? If so, Southern Housing has an exciting opportunity for a Scheme Housing Officer to join our team on the Isle of Wight, Columbus House, Shanklin. Reporting to a Team Manager, you will play a crucial role in providing support to our Independent Living Sheltered Schemes. Your responsibilities will include offering a front line service while ensuring the safety and well‑management of our schemes to support residents in living independently within active communities. To succeed in this role you must be willing to work 5 days a week on schemes, demonstrating an understanding of the diverse needs of older people, exceptional customer service skills, and the ability to work collaboratively under pressure. If you are a proactive, self‑motivated individual who thrives on delivering outstanding customer care and can meet deadlines with minimal supervision, we want to hear from you. Don\’t miss this opportunity to be part of our dynamic team. Please note this is a part‑time role of 25 hours a week. What You’ll Be Doing Deliver an effective customer‑focused housing management and support service working with multi‑agency partners which embraces Southern Housing culture, current and future legislation, policy, procedure and best practice. Deliver the service in line with agreed parameters for the role. Conduct assessments of risk and need and provide personalised support to residents. – replace with – Providing a customer facing service to residents, have regularly contact with them, including making daily welfare calls. Understand the housing management performance targets relevant to your scheme(s) and take action to contribute to their achievement. Work closely with other agencies to ensure residents are able to access a full range of services and support. Maintain administration systems and databases, processes and accurate records and provide monthly performance reports and information for other reports, as required. What You’ll Need Understanding of the diverse needs of older people. Able to develop partnership working internally and with other agencies to generate effective solutions to problems. Ability to manage time