At a Glance
- Tasks: Schedule maintenance work and ensure smooth communication with residents and teams.
- Company: Join Southern Housing, a leading housing provider making a difference in people's lives.
- Benefits: Enjoy flexible working, healthcare plans, and career development opportunities.
- Other info: Diverse and inclusive workplace with a focus on personal growth and teamwork.
- Why this job: Make a real impact on residents' lives while growing your career in a supportive environment.
- Qualifications: GCSE/O-Level standard and experience in scheduling and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Fixed Term Contract / Secondment until May 2027
The role involves making a real impact on residents' day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you will be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You will diagnose and book works to drive first-time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries, liaising directly with residents, operatives, and partners to resolve issues quickly, professionally, and in line with our standards.
You will keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You will be based from our Newport, Isle of Wight office with the opportunity for hybrid working by agreement with your manager.
Please note, this role is being offered on a Fixed Term Contract / Secondment until 28th May 2027, working 35 hours a week.
What you will need:
- Qualified to GCSE/O Level standard or similar.
- Experience of scheduling work in a maintenance environment and can demonstrate.
- Experience of delivering a front line, customer focused service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 9th June 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience, and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Planning Officer (Part Time) in Isle of Wight employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being and development of its employees while making a tangible impact on the lives of residents. With a strong commitment to inclusion and diversity, flexible working arrangements, and a comprehensive benefits package including healthcare and career development opportunities, you will find a supportive environment in our Newport office that fosters both personal and professional growth. Join us to be part of a dedicated team that values honesty, efficiency, accountability, respect, and trust, all while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Planning Officer (Part Time) in Isle of Wight
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at Southern Housing. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing our HEART values inside out. Think of examples from your past experiences that show how you embody these values. We love seeing candidates who align with our mission!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your scheduling experience and how you’ve tackled challenges in a customer-focused role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference for our residents.
We think you need these skills to ace Planning Officer (Part Time) in Isle of Wight
Some tips for your application 🫡
Tailor Your Supporting Statement:Make sure to address each of the criteria listed in the job description. Use real examples from your experience that showcase how you meet these requirements. This is your chance to shine, so don’t hold back!
Showcase Your Customer Service Skills:Since this role is all about delivering a front-line, customer-focused service, highlight any relevant experiences where you've gone above and beyond for customers. We want to see how you can make a difference in residents' lives!
Keep It Professional Yet Personal:While we want you to be professional, don’t forget to let your personality shine through! A touch of warmth and authenticity can make your application stand out. Remember, we’re looking for someone who fits into our HEART values.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Responsive Repairs Planner. Brush up on your scheduling experience and be ready to discuss how you've successfully managed maintenance tasks in the past. Use specific examples that highlight your ability to drive first-time fixes and meet SLAs.
✨Showcase Your Customer Service Skills
Since this role is all about liaising with residents and resolving issues, prepare to share instances where you've delivered exceptional customer service. Think about times when you’ve handled difficult situations or triaged urgent jobs effectively, and be ready to explain how you kept communication clear and professional.
✨Emphasise Your Teamwork
This position requires seamless coordination with various teams. Be prepared to talk about your experience working collaboratively in a housing management or maintenance environment. Highlight how you’ve worked with operational support and customer services to achieve common goals, showcasing your ability to be part of a team.
✨Align with Their Values
Southern Housing values HEART: Honest, Efficient, Accountable, Respectful, Trusted. Familiarise yourself with these values and think of examples from your past work that demonstrate how you embody them. This will show that you not only understand their culture but are also a great fit for their team.
