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For Companies At a Glance
- Tasks: Support tenants and manage housing services across the Isle of Wight.
- Company: Join Southern Housing, a leading UK housing provider with over 77,000 homes.
- Benefits: Enjoy flexible working, healthcare plans, discounts, and career development opportunities.
- Why this job: Make a real difference in people's lives while growing your career in a supportive environment.
- Qualifications: Experience in customer service and housing management is essential; strong interpersonal skills required.
- Other info: Full driving licence needed for travel across the island.
The predicted salary is between 19200 - 33600 £ per year.
Housing Assistant
£24,000 pa + benefits
Newport, Isle of Wight
We are looking for a Housing Assistant to provide tenancy sustainment and an intensive housing management service across specialist supported housing schemes and properties on the Isle of Wight. Working in partnership with the NHS and other statutory and voluntary sector agencies, you will promote the highest standards of quality, efficiency and consistency.
The location
You will be based at our Newport Office on the Isle of Wight, but you need to hold a full driving licence and have access to a vehicle for business use as you will need to travel across the Island as required.
What you’ll need
- Experience of working in a customer focused service environment
- Experience of tenancy sustainment and intensive housing management, statutory requirements and legislation relevant to the provision of housing, care and support
- Proven ability to manage risk
- Excellent customer service, creating a ’customer first’ working environment
- Effective interpersonal skills and the ability to work collaboratively with stakeholders
- The ability to work flexibly, prioritise and manage competing demands
Please note, in your supporting statement, it is important that you address how you meet each of the above 6criteriaproviding real examples.
Closing date: 28th August 2025 at 23.59pm.
About us
At Southern Housing, our residents are at theheartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What\’s in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailersdiscounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experience and perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
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Housing Assistant - Southern Housing employer: Southern Housing
Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant - Southern Housing
✨Tip Number 1
Familiarise yourself with the local housing legislation and statutory requirements relevant to the role. This knowledge will not only help you in interviews but also demonstrate your commitment to understanding the responsibilities of a Housing Assistant.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work on the Isle of Wight. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your customer service skills and ability to manage risk. Being able to articulate these examples clearly during an interview will set you apart from other candidates.
✨Tip Number 4
Demonstrate your flexibility and ability to prioritise by discussing how you've successfully managed competing demands in previous roles. This is crucial for a Housing Assistant, as the job often requires juggling multiple tasks and responsibilities.
We think you need these skills to ace Housing Assistant - Southern Housing
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Housing Assistant position. Make sure you know what Southern Housing is looking for in a candidate.
Tailor Your Supporting Statement: In your supporting statement, directly address each of the six criteria mentioned in the job description. Use specific examples from your past experience that demonstrate how you meet these requirements.
Highlight Customer Service Skills: Since the role requires excellent customer service skills, make sure to include examples that showcase your ability to create a 'customer first' environment. This could be through previous roles or relevant experiences.
Proofread Your Application: Before submitting your application, take the time to proofread your documents. Check for any spelling or grammatical errors, and ensure that your CV and supporting statement are clear and concise.
How to prepare for a job interview at Southern Housing
✨Showcase Your Customer Service Skills
Since the role requires experience in a customer-focused service environment, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet a customer's needs.
✨Demonstrate Knowledge of Housing Legislation
Familiarise yourself with relevant housing legislation and statutory requirements. During the interview, discuss your understanding of these laws and how they apply to tenancy sustainment and housing management, showcasing your expertise in this area.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to manage risk and handle challenging situations. Prepare by thinking of scenarios from your previous roles where you successfully navigated risks or resolved conflicts, and be ready to explain your thought process.
✨Emphasise Team Collaboration
The role involves working collaboratively with various stakeholders. Be ready to discuss your interpersonal skills and provide examples of how you've effectively worked in teams or partnerships, particularly in a housing or support context.
