Support Worker - Housing
£24,479 pa
Full-time, 35 hours per week (Fixed term)
Isle of Wight (Newport & Sandown – Island-wide travel required)
The role
We are looking for a Housing Support Worker to join our dedicated team on the Isle of Wight!
This is a varied and rewarding role where you will provide tenancy sustainment, intensive housing management, and person-centred support to residents across our specialist supported housing schemes. You will work in partnership with the NHS, local authorities, and voluntary sector organisations to help individuals maintain their tenancies, develop independence, and achieve positive outcomes.
You will be primarily based at either our Newport office but will work flexibly across multiple schemes and locations across the Island.
What you’ll be doing
- Deliver tenancy sustainment and intensive housing management, ensuring residents are supported to maintain their homes and avoid homelessness
- Provide person-centred support to vulnerable residents, including those with complex needs, promoting independence and wellbeing
- Use strengths-based approaches, Housing First principles, and psychologically informed environments (PIE)
- Develop and maintain support plans and risk assessments, ensuring they are up to date and meet statutory and local authority requirements
- Deliver key working sessions, supporting residents to achieve their goals and build independent living skills
- Support with daily living, life skills, social inclusion, and community engagement
- Work collaboratively with external partners including health professionals and other agencies
- Maintain the safety and security of residents’ homes, ensuring a safe living environment
- Follow all health and safety procedures, including lone working and safeguarding
- Respond appropriately to emergencies and risk situations
- Encourage resident involvement and engagement in services
What you’ll need
- Experience working in a customer-focused or support environment
- Knowledge of tenancy sustainment, housing management, and relevant legislation
- Ability to manage risk and respond effectively to challenging situations
- Strong communication and interpersonal skills, with the ability to build positive relationships
- A compassionate, empathetic and patient approach
- Ability to work flexibly, prioritise workload, and manage competing demands
- Experience (or willingness to develop skills) in support planning and key working
- Ability to work collaboratively with a range of stakeholders and partner agencies
- Willingness to work towards an NVQ Level 2 and 3 (or equivalent) in a relevant field
- Minimum of 5 GCSEs (Grade 9–5 / A–C), including Maths and English (or equivalent)*
Additional requirements
- Full UK driving licence and access to a vehicle for business use
- Willingness to travel across the Isle of Wight
Closing Date: 10th June 2026
Please note, we reserve the right to close this vacancy early, should we receive a high volume of applications
Applying for roles with us
About us
At Southern Housing, our residents are at the heartof everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own!We also understand the difference that safe, secure, and affordable homes can make to people’s lives.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailersdiscounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity
We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it’s about celebrating differences of thought, opinion, experienceand perspective of each individual. We’re all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
