At a Glance
- Tasks: Manage maintenance scheduling and ensure first-time fixes for residents.
- Company: Southern Housing, dedicated to improving residents' home experiences.
- Benefits: Hybrid working options, competitive salary, and a supportive team environment.
- Other info: Fixed Term Contract until May 2027 with 35 hours per week.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience in maintenance scheduling and strong customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Southern Housing is looking for a Responsive Repairs Planner (Scheduler) to impact residents' daily experience with their homes. You will manage the maintenance scheduling diary, ensuring first-time fixes and coordinating across teams.
This role, based from our Newport office, has hybrid working options and is offered on a Fixed Term Contract until 28th May 2027, requiring 35 hours of work each week.
Candidates should demonstrate experience in maintenance scheduling and customer service.
Responsive Repairs Scheduler — Hybrid, Local Impact in Horsham employer: Southern Housing
Southern Housing is an excellent employer, offering a supportive work culture that prioritises employee well-being and development. With hybrid working options from our Newport office, we provide a dynamic environment where you can grow your skills in maintenance scheduling while making a meaningful impact on residents' lives. Join us for a rewarding career with opportunities for professional advancement and a commitment to community-focused service.
StudySmarter Expert Advice🤫
We think this is how you could land Responsive Repairs Scheduler — Hybrid, Local Impact in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the housing and maintenance sectors. You never know who might have a lead on a job or can give you insider info about Southern Housing.
✨Tip Number 2
Prepare for your interview by brushing up on your scheduling skills. Be ready to discuss how you’ve handled tricky situations in the past, especially when it comes to ensuring first-time fixes.
✨Tip Number 3
Show off your customer service experience! Think of examples where you’ve gone above and beyond for clients. This will really resonate with Southern Housing’s focus on improving residents' daily experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Responsive Repairs Scheduler — Hybrid, Local Impact in Horsham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in maintenance scheduling and customer service. We want to see how your skills align with the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving residents' experiences and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Teamwork Skills:Since this role involves coordinating across teams, we’d love to see examples of how you’ve successfully worked with others in the past. Highlight any collaborative projects or experiences that demonstrate your ability to work well in a team.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Southern Housing
✨Know Your Scheduling Stuff
Make sure you brush up on your maintenance scheduling knowledge. Familiarise yourself with common scheduling software and techniques, as well as the importance of first-time fixes. Being able to discuss your experience in managing diaries and coordinating teams will show that you're ready for the role.
✨Customer Service is Key
Since this role impacts residents' daily experiences, be prepared to talk about your customer service skills. Think of examples where you've successfully resolved issues or improved a customer's experience. This will demonstrate your ability to handle resident interactions effectively.
✨Research Southern Housing
Take some time to learn about Southern Housing and their values. Understanding their mission and how they impact the community will help you align your answers with what they’re looking for. It shows genuine interest and can set you apart from other candidates.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This could be about team dynamics, challenges in the role, or how success is measured. It shows that you’re engaged and thinking critically about how you can contribute to the team.
