At a Glance
- Tasks: Schedule and coordinate repairs to enhance residents' home experiences.
- Company: Southern Housing, dedicated to improving community living.
- Benefits: Hybrid working options, competitive salary, and a supportive team environment.
- Other info: Fixed term contract until May 2027 with opportunities for growth.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: GCSE/O’Level standard and experience in scheduling and customer service.
The predicted salary is between 30000 - 40000 £ per year.
The role involves making a real impact on residents’ day-to-day experience of their homes. As a Responsive Repairs Planner (Scheduler), you’ll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You’ll diagnose and book works to drive first‑time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries liaising directly with residents, operatives and partners to resolve issues quickly, professionally and in line with our standards.
You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted). You’ll be based from our Newport, Isle of Wight office with the opportunity for hybrid working by agreement with your manager. Please note, this role is being offered on a Fixed Term Contract / Secondment until 28th May 2027, working 35 hours a week.
What you’ll need:
- Qualified to GCSE/O’Level standard or similar.
- Experience of scheduling work in a maintenance environment.
- Experience of delivering a front line, customer focussed service.
- Experience of working in a housing management or maintenance environment.
- Experience of working in an inner city, multi‑cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: 9th June 2026 at 23:59 (We may close the advert early if we receive a suitable number of applications).
Responsive Repairs Planner - Southern Housing in Horsham employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being of its employees while making a tangible difference in the lives of residents. With a strong commitment to professional development, a supportive work culture, and the flexibility of hybrid working arrangements from our Newport office, we empower our team to thrive in their roles. Join us to be part of a dedicated organisation that values honesty, efficiency, accountability, respect, and trust, all while contributing to a meaningful cause in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Responsive Repairs Planner - Southern Housing in Horsham
✨Tip Number 1
Get to know the company! Research Southern Housing and their HEART values. When you understand what they stand for, you can tailor your conversations to show how you embody those values in your work.
✨Tip Number 2
Practice your communication skills. As a Responsive Repairs Planner, you'll be liaising with residents and teams. Role-play common scenarios with a friend to boost your confidence and ensure you can handle enquiries smoothly.
✨Tip Number 3
Be proactive! If you get the chance, reach out to current employees on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. It shows initiative and helps you make connections.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our team. Don’t forget to highlight your scheduling experience and customer service skills!
We think you need these skills to ace Responsive Repairs Planner - Southern Housing in Horsham
Some tips for your application 🫡
Show Us Your Experience:When you're writing your application, make sure to highlight your experience in scheduling work within a maintenance environment. We want to see real examples of how you've delivered a customer-focused service, so don’t hold back!
Address the Criteria:In your supporting statement, it’s crucial to address each of the criteria listed in the job description. We’re looking for specific examples that demonstrate how you meet these requirements, so tailor your responses accordingly.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. We value honesty and respect, so feel free to share your passion for helping residents and improving their day-to-day experiences.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Make sure you understand the role of a Responsive Repairs Planner inside out. Familiarise yourself with the key responsibilities, like scheduling maintenance and liaising with residents. Brush up on the HEART values too, as they’ll be looking for how you embody these in your work.
✨Showcase Your Experience
In your supporting statement, highlight specific examples from your past roles that demonstrate your experience in scheduling and customer service. Think about times when you resolved issues quickly or improved processes, as these will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various situations, such as triaging urgent jobs or dealing with difficult residents. Practise your responses to these scenarios, focusing on how you would maintain professionalism and efficiency while adhering to SLAs and KPIs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and helps you gauge if it’s the right fit for you. Consider asking about the team dynamics, the tools they use for scheduling, or how they measure success in the role.
