At a Glance
- Tasks: Join our Housing team as a Lettings Officer, delivering excellent customer service and managing empty homes.
- Company: Southern Housing, a leading housing provider in the UK with a focus on community impact.
- Benefits: Enjoy a competitive salary, healthcare, flexible working, and career development opportunities.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives by providing safe and affordable homes.
- Qualifications: Strong communication skills, ability to meet targets, and some understanding of lettings processes.
The predicted salary is between 30000 - 40000 € per year.
Are you looking for a role that gives you the opportunity to use your excellent communication and organisational skills every day? Come and join our Housing team here at Southern Housing as a Lettings Officer on a secondment until September 2027.
In this role you will work in collaboration with regional Housing and repair colleagues to deliver customer excellence, providing a performance driven, customer focused empty homes and lettings service, which maximises our income, minimises our revenue losses and allocates and occupies our empty homes quickly. You will deliver a service in line with our policies and procedures and to the agreed performance standards in a professional, empathetic, polite, courteous, and safe and efficient manner.
Part of your responsibilities will include:
- Providing an effective lettings service and achieving high customer satisfaction in line with our policies and procedures.
- Maintaining administration systems with accurate records and preparing regular returns and reports as and when required.
- Advertising and marketing empty properties, shortlisting applicants and co-ordinating pre moving out visits.
- Liaising with regional and other internal teams to ensure properties becoming void are processed as quickly as possible ensuring repairs and safety checks are completed in the minimum time, and within agreed targets.
- Ensuring income is maximised through rent and service charges payments in advance, by providing customers with all the information they need and ensuring all identification documentation is provided prior to tenancy start date, undertaking relevant eligibility assessments as appropriate.
What you'll need:
- Ability to communicate effectively and concisely, displaying good interpersonal skills in multiple modes (phone, face-to-face, emails and in writing) using customer friendly language.
- Ability to meet targets and deadlines, prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
- Some experience or understanding of Local authority waiting lists and choice-based lettings schemes.
- Effective interpersonal skills and the ability to work collaboratively with stakeholders.
- Ability to learn and effectively use multiple IT and communication systems.
- A good problem solver with an ability to handle crisis situations focusing on the needs of the residents and the business.
In your supporting statement, it is important that you address how you meet each of the above six criteria providing real examples.
Closing date: 4th June 2026 at 23.59pm. Interview dates: 8th and 9th June 2026.
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
About us: At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people's lives. A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
What's in it for you:
- Pension
- Life assurance
- Healthcare cash plan
- Eyecare & dental
- Birthday leave
- Retailers discounts
- Cycle to work
- Buy & sell annual leave
- Season ticket loan
- In-house academy & career development
- Flexible working
Inclusion and Diversity: We work hard to create a diverse and inclusive culture and environment where people are respected for who they are. Encouraging inclusion is not just about protected characteristics, it's about celebrating differences of thought, opinion, experience and perspective of each individual. We're all different in our own way and we want our colleagues to feel comfortable, that they belong, and are safe to be themselves at work, without fear of being judged or excluded, but valued for their contribution to our One Team approach.
Lettings Officer in Horsham employer: Southern Housing
Southern Housing is an exceptional employer that prioritises the well-being and development of its employees while making a meaningful impact in the community. With a strong focus on inclusion and diversity, we foster a supportive work culture where every team member is valued and encouraged to grow through various career development opportunities. Located across London and the Southeast, our team enjoys a range of benefits including flexible working, healthcare plans, and generous leave policies, all while contributing to providing affordable housing for over 167,000 residents.
StudySmarter Expert Advice🤫
We think this is how you could land Lettings Officer in Horsham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Southern Housing. Understand their values and how they operate. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your communication skills and how you've handled similar situations in the past. Remember, confidence is key!
✨Tip Number 3
Be ready with examples! Think of specific instances where you've demonstrated your organisational skills or dealt with challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join us at Southern Housing. Don’t wait until the last minute; get your application in early!
We think you need these skills to ace Lettings Officer in Horsham
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about effective communication, make sure your application reflects that. Use clear and friendly language, and don’t shy away from sharing examples of how you've successfully communicated in different situations.
Address the Criteria Head-On:In your supporting statement, tackle each of the six criteria mentioned in the job description. Use real-life examples to demonstrate how you meet these requirements – it’s your chance to shine!
Keep It Organised:Make sure your application is well-structured and easy to read. Use headings, bullet points, and short paragraphs to break up the text. This will help us quickly see your qualifications and experience.
Apply Early!:Don’t wait until the last minute to submit your application. We might close the vacancy early if we get a lot of applications, so get yours in as soon as possible through our website to ensure it gets reviewed!
How to prepare for a job interview at Southern Housing
✨Know Your Stuff
Before the interview, make sure you understand the role of a Lettings Officer inside out. Familiarise yourself with Southern Housing's policies and procedures, as well as the local authority waiting lists and choice-based lettings schemes. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since effective communication is key for this role, prepare examples that demonstrate your interpersonal skills. Think about times when you've successfully communicated with customers or colleagues, whether it was face-to-face, over the phone, or via email. Be ready to discuss how you handle different communication styles and adapt to various situations.
✨Demonstrate Problem-Solving Abilities
Be prepared to share specific examples of how you've tackled challenges in previous roles. Highlight your problem-solving skills, especially in crisis situations. Discuss how you prioritised tasks and met deadlines under pressure, showcasing your persistence and determination to achieve results.
✨Prepare Your Supporting Statement
Your supporting statement is crucial, so take the time to address each of the six criteria mentioned in the job description. Use real-life examples to illustrate how you meet these requirements. This not only shows that you’ve done your homework but also gives the interviewers a clear picture of what you can bring to the team.
