At a Glance
- Tasks: Provide vital support to vulnerable residents, helping them maintain their tenancies.
- Company: A dedicated organisation focused on community welfare and support.
- Benefits: Fixed-term contract until December 2026 with potential for growth.
- Other info: Join a supportive team committed to making a positive impact.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Empathy, strong communication skills, and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Fixed Term Contract until December 2026
The role
As a Tenancy Sustainment Officer, you'll provide intensive tenancy sustainment support to our most vulnerable residents, helping them to sustain their tenancy and reduce the risk of tenancy failure. You'll support residents with diverse and complex needs, including residents who are experiencing safeguarding concerns and Domestic Abuse.
Customer Assistance Officer in Horsham employer: Southern Housing
As a Customer Assistance Officer, you will join a compassionate and dedicated team committed to making a real difference in the lives of vulnerable residents. Our inclusive work culture fosters collaboration and personal growth, offering extensive training and development opportunities to enhance your skills. Located in a supportive environment, we prioritise employee well-being and provide unique benefits that empower you to thrive both professionally and personally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistance Officer in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how they align with your skills. This will help you tailor your answers and show them you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build your confidence. The more you practice, the more comfortable you'll feel when it’s time to shine in front of the real interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Assistance Officer in Horsham
Some tips for your application 🫡
Read the Job Description Thoroughly:Before you start your application, make sure to read the job description carefully. It’ll give you a clear idea of what we’re looking for in a Customer Assistance Officer and help you tailor your application to match our needs.
Showcase Your Relevant Experience:When writing your application, highlight any experience you have that relates to supporting vulnerable residents or dealing with complex needs. We want to see how your background aligns with the role, so don’t hold back!
Be Genuine and Personal:Let your personality shine through in your application. We appreciate authenticity, so share your passion for helping others and why you’re interested in this role. A personal touch can really make your application stand out!
Apply Through Our Website:Make sure to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to keep track of your application better. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Southern Housing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the challenges faced by vulnerable residents and think about how your skills can help them. This will show the interviewer that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've supported individuals in need or dealt with complex issues. Be ready to share these examples during the interview, as they demonstrate your ability to handle the diverse needs of residents effectively.
✨Show Empathy and Understanding
In this role, empathy is key. During the interview, express your understanding of the challenges faced by residents, especially those dealing with safeguarding concerns and domestic abuse. This will highlight your suitability for the position and your commitment to making a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the support systems in place for staff or how the organisation measures success in tenancy sustainment. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
